Job Description

Job Summary

Job Summary : Configuration Management - CMDB, ITSM ServiceNOW

Job Responsibilities : Good Communication, out of the box thinking, Handling CMDB process experience. Maintain asset information into a CMDB on an ongoing basis. Establish automated process interfaces to Incident and Problem Management, change management, and asset management processes to maintain the accuracy of the CMDB data Establish process for verifying the accuracy of configuration items, adherence to Configuration Management process and identifying process deficiencies Establish guidelines for separation between environments (e.g., development, test, and production) Establish configuration baselines as reference points for rebuilds, and provide ability to revert to stable configuration states Provide Configuration Management reports as required and defined by client Track and flag configurations that are not in conformance (e.g., exceptions list) with client defined standards and requirements (e.g., client approved, and unapproved non-standard configurations) and recommend remediation Collaborating with the Configuration Management Process Owner. Monitoring the process and initiating corrective action (if needed). Providing metrics to demonstrate the effectiveness of the process for stakeholders and management. Providing reporting on assets to asset owners including highlighting incomplete or out-of-date asset information discovered within asset records. Providing guidance to process participants as needed to aid compliance with policy.

Job Description : Good Communication, out of the box thinking, Handling CMDB process experience.\\r\\nMaintain asset information into a CMDB on an ongoing basis.\\r\\nEstablish automated process interfaces to Incident and Problem Management, change management, and asset management processes to maintain the accuracy of the CMDB data\\r\\nEstablish process for verifying the accuracy of configuration items, adherence to Configuration Management process and identifying process deficiencies\\r\\nEstablish guidelines for separation between environments (e.g., development, test, and production)\\r\\nEstablish configuration baselines as reference points for rebuilds, and provide ability to revert to stable configuration states\\r\\nProvide Configuration Management reports as required and defined by client\\r\\nTrack and flag configurations that are not in conformance (e.g., exceptions list) with client defined standards and requirements (e.g., client approved, and unapproved non-standard configurations) and recommend remediation\\r\\nCollaborating with the Configuration Management Process Owner.\\r\\nMonitoring the process and initiating corrective action (if needed).\\r\\nProviding metrics to demonstrate the effectiveness of the process for stakeholders and management.\\r\\nProviding reporting on assets to asset owners including highlighting incomplete or out-of-date asset information discovered within asset records.\\r\\nProviding guidance to process participants as needed to aid compliance with policy.

Key Responsibilities

NA

Skill Requirements

Good Communication, out of the box thinking, Handling CMDB process experience. Maintain asset information into a CMDB on an ongoing basis. Establish automated process interfaces to Incident and Problem Management, change management, and asset management processes to maintain the accuracy of the CMDB data Establish process for verifying the accuracy of configuration items, adherence to Configuration Management process and identifying process deficiencies Establish guidelines for separation between environments (e.g., development, test, and production) Establish configuration baselines as reference points for rebuilds, and provide ability to revert to stable configuration states Provide Configuration Management reports as required and defined by client Track and flag configurations that are not in conformance (e.g., exceptions list) with client defined standards and requirements (e.g., client approved, and unapproved non-standard configurations) and recommend remediation Collaborating with the Configuration Management Process Owner. Monitoring the process and initiating corrective action (if needed). Providing metrics to demonstrate the effectiveness of the process for stakeholders and management. Providing reporting on assets to asset owners including highlighting incomplete or out-of-date asset information discovered within asset records. Providing guidance to process participants as needed to aid compliance with policy.

Other Requirements

Good Communication, out of the box thinking, Handling CMDB process experience. Maintain asset information into a CMDB on an ongoing basis. Establish automated process interfaces to Incident and Problem Management, change management, and asset management processes to maintain the accuracy of the CMDB data Establish process for verifying the accuracy of configuration items, adherence to Configuration Management process and identifying process deficiencies Establish guidelines for separation between environments (e.g., development, test, and production) Establish configuration baselines as reference points for rebuilds, and provide ability to revert to stable configuration states Provide Configuration Management reports as required and defined by client Track and flag configurations that are not in conformance (e.g., exceptions list) with client defined standards and requirements (e.g., client approved, and unapproved non-standard configurations) and recommend remediation Collaborating with the Configuration Management Process Owner. Monitoring the process and initiating corrective action (if needed). Providing metrics to demonstrate the effectiveness of the process for stakeholders and management. Providing reporting on assets to asset owners including highlighting incomplete or out-of-date asset information discovered within asset records. Providing guidance to process participants as needed to aid compliance with policy.