Job Description

Lead Consultancy Director

Department: Support

Employment Type: Full Time

Location: London

Reporting To: Chief Operating Officer

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are seeking an exceptional, UK-based Lead Consultancy Director to lead, professionalise and scale Sabio’s Consulting & Advisory business across AI & Automation, Data & Insights, and Operational Customer Experience (CX).

This is a senior, revenue-generating leadership role with full accountability for shaping the proposition, driving sales performance, delivering high-impact client engagements, and building a high-performing consultancy team. The successful candidate will combine strategic vision with hands-on delivery and commercial drive — operating as both a hunter (new logo acquisition and market expansion) and a farmer (growing and deepening existing client relationships).

This role is critical to Sabio’s next phase of growth. The Lead Consultancy Director will transform Consulting & Advisory into a scalable, profitable, high-impact capability that:

• Differentiates Sabio in the market
• Drives upstream value creation
• Unlocks downstream transformation and managed service opportunities
• Strengthens strategic client relationships

For the right candidate, this is a platform-building opportunity — with scope to shape a national offering and scale into Europe over time.

Key Responsibilities

1. Strategy & Proposition Development

• Define and codify Sabio’s Consulting & Advisory offering across AI & Automation, Data & Insights and Operational CX.
• Develop structured, repeatable consultancy packages with clear pricing, delivery methodologies and value propositions.
• Professionalise delivery standards, commercial frameworks and consulting methods.
• Establish scalable consulting models aligned to transformation and managed services growth.
• Build a thought leadership profile for Sabio’s advisory capability through events, white papers and industry engagement.

2. Revenue Growth & Sales Leadership

• Own consultancy revenue, margin and growth targets.
• Operate as a visible and credible market-facing leader, driving new business acquisition.
  • Partner closely with the CCO, CROs, Sales Teams and Marketing to:
    Build pipeline and market presence
  • Develop domain-led propositions
  • Create compelling consultancy-led sales narratives
• Provide specialist commercial support in complex sales cycles.
• Lead and/or support the development of high-quality consultancy proposals.
• Surface follow-on transformation and managed service opportunities through delivery excellence.

3. Delivery Excellence & Client Impact

• Lead and oversee the delivery of high-quality consulting engagements.
• Ensure consultancy engagements drive measurable business outcomes and strong CSAT scores.
• Build client advocacy and develop case studies to support ongoing sales.
• Maintain quality assurance and delivery governance standards.
• Embed continuous improvement in delivery methods.

4. P&L & Operational Ownership


Full P&L accountability for the Consulting & Advisory practice, including:

• Revenue growth and margin management.
• Capacity planning and utilization.
• Cost management and commercial performance.
• Performance reporting against key metrics.

Core Metrics:

• Sales performance
• Revenue and margin
• Client satisfaction (CSAT)
• Case study production and referenceability

5. Team Leadership & Capability Building

• Build and lead the consulting team from internal and external talent.
• Initial structure likely to include:
  • 1 Principal Consultant
  • 2 Consultants
  • 1–2 Analysts
• Provide line management, coaching and professional development.
• Define career pathways and capability frameworks.
• Create a high-performance, commercially minded consulting culture.
• Scale the team in line with growth strategy.
  
  

Skills Knowledge and Expertise

Essential Experience

• Significant senior consultancy leadership experience within a recognised consulting firm or high-growth consultancy environment.
• Proven track record of building, leading and scaling a consulting practice.
• Demonstrable experience in both:
  • Hunter capability driving new business, opening new markets, winning complex consulting deals.
  • Farmer capability expanding accounts, driving repeat business and growing managed services from advisory engagements.
• Strong knowledge of the Customer Experience (CX) market, including AI, automation and data-led transformation.
• Full commercial acumen, including P&L ownership and margin management.
• Experience collaborating effectively with sales functions to build pipeline and close deals.
• Ability to engage credibly and confidently at C-level and Board level.
  
  

Leadership & Personal Attributes

• Entrepreneurial mindset with the ability to scale and professionalise.
• Commercially astute and outcome-driven.
• Strong presence and influence at executive level.
• Structured thinker able to codify services into repeatable offerings.
• Credible thought leader in CX, AI or data transformation.
• Resilient, delivery-focused and highly accountable.

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.