Job Description

Lead Concierge | The Pinnacle Portland

As a Lead Concierge, you will command the front desk, connecting with guests, scheduling amenity space, managing incoming deliveries, monitoring building security, and more. Combined with your project management, communication, and conflict management skills, your professional presence will build strong relationships with your community.

Let’s start off with the most important part - what’s in it for you:
The Perks
*Eligibility of perks is dependent upon job status
• Hourly Pay Rate: $28.00 /hr
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:
Your Impact
• Maintains up to date information of events, both current and future, occurring in region
• Establishes professional familiarity of personal preferences, likes and dislikes of residents and guests
• Answers the telephone in a pleasant and professional manner within three rings
• May coordinate and manage the community master schedule, including moves, vendor access. Contractor activities, real estate showings, amenity reservations, and other operational events to support efficient building operations.
• May assist with owner service requests, including access credentials, amenity reservations, service coordination, and routine inquiries, while tracking requests through completion and maintaining proactive communication with owners
• May serve as the primary point of contact for routine owner and resident communications, ensuring timely responses, follow-up, and appropriate escalation of complex matters to community leadership
• May monitor and coordinate the community communication inbox, ensuring inquiries are acknowledged, assigned, and resolved in a timely manner to enhance the owner experience
• May provide administrative and operational support to community leadership by coordinating routine communications, scheduling, and follow-up activities, allowing management to focus on strategic initiatives, board relations, financial oversight, and complex operational matters.
• Communicates key updates and information to team members and management in a timely manner
• Maintains a clean, neat, organized and orderly offices and desks at all times
• Carefully documents the details of shift through logs and other reports for continuity
• Ensures proper building safety and security measures are followed at all times
• Maintains a close working relationship with local police and alarm monitoring services
• Ensures unwelcomed visitors and solicitors do not enter private residences or common areas
What You Bring
• Previous experience in customer service roles preferred
• The ability to read, write and speak English fluently is required to read, analyze, and comprehend simple instruction, short correspondence and memos.
• Proficiency in Microsoft Office applications, especially Word and Excel preferred
Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.