Ready to suit up as a Lead Concierge Security Guard

As the Lead Concierge Security Guard, you'll play a pivotal role in protecting and representing one of the world's most prestigious and globally recognized organizations. Combining exceptional concierge service with proactive security leadership, you'll help create a safe, secure, and welcoming environment for employees, executives, and visitors alike.

As the face of the site, you'll be the first point of contact, delivering world-class customer service while leading by example in maintaining the highest standards of security. Through proactive patrols, risk identification, employee engagement, and a keen eye for detail, you'll help prevent incidents before they occur while fostering a professional and positive workplace experience.

What's in it for you?

• Competitive hourly wage of $26.00–$28.00 + benefits
• Paid on-the-job training with ongoing learning and development opportunities.
• We invest in your future by covering the cost of continuing education through GardaWorld Academy.
• Clear career advancement opportunities with one of the world's largest privately owned security and integrated risk companies.
• Permanent, full-time schedule / Monday - Friday 8:00am - 4:00pm
• Premium corporate work environment where you'll represent a world-renowned organization.
• Free uniforms provided at no cost.
• Employee recognition and rewards programs that celebrate your contributions.
• Work alongside a professional, supportive team committed to excellence, safety, and customer service.
• Make a meaningful impact every day by protecting people, property, and the reputation of a globally recognized client.

Responsibilities for Lead Concierge Security Guard

• Provide a professional and friendly front-of-house presence; assist employees and visitors; provide directions, building information, visitor support, and accessibility assistance.
• Act as a concierge for employees and executives, building relationships with regular interactions and day-to-day operations with teams.
• Manage VIP arrivals discreetly and efficiently; anticipate needs; maintain name recognition; uphold confidentiality.
• Conduct visible, proactive patrols; identify hazards (slips/trips, blocked exits, lighting issues); file corrective actions; identify and mitigate security risks.
• Lead Security Guards in day-to-day operations; help them uphold professional and timely responses to guests and employees.
• Support access control and visitor management processes; oversee badge use, turnstiles, and door alarms; spot-check tailgating; coach occupants on best practices.
• Build partnerships with front desk, facilities, IT, and P&C to work together on security concerns and risks.
• Assist with emergency drills and incident response as needed.
• Be the onsite point of contact for medical emergencies and first aid response.
• Report hazards, suspicious activity, and security breaches promptly.
• Communicate with Corporate Security immediately during incidents, providing full details and timely reporting of situations as they occur.
• Help de-escalate challenging situations that occur at the Front Desk, supporting the team as required.
• Triage requests (badges, meeting room guidance, wayfinding) and resolve or route to Facilities, IT, HR, or other departments as required.
• Provide timely and accurate reporting for incidents (medical, trespassing, challenging guests, or other incidents).

Qualifications for Lead Concierge Security Guard

• Be authorized to work in Canada
• Hold a valid BC security license
• Intermdediate First Aid Certification (OFA2) - required
• Exceptional customer service skills
• Proficient in basic phone & computer skills

This could be more than a job! If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!

SSVAN