Job Description

Lead Concierge

Schedule: Full-time Day Shift - Occasional Weekends Availability Needed

Pay Range: $20-$22 / hour

Location: Ovation Sienna Hills | 1525 East Ovation Place, Washington, UT 84780

Apply online at https://teamavamere.com/

Job Responsibilities

• Supervise, coach, and support concierge/front desk team members
• Assist with scheduling, training, and performance feedback
• Ensure consistent service standards and professionalism across all shifts
• Step in to support front desk coverage as needed
• Create a warm, welcoming environment for residents, families, and visitors
• Address questions, concerns, and requests in a timely and professional manner
• Build positive relationships with residents and ensure a high level of satisfaction
• Support new resident move-ins and provide orientation to community services
• Oversee daily front desk functions including phones, greeting guests, and managing inquiries
• Coordinate communication between departments (nursing, dining, maintenance, activities, etc.)
• Maintain accurate logs, documentation, and message tracking
• Ensure security and safety procedures are followed (visitor sign-in, emergency protocols, etc.)

Qualifications:

• Must be able to read, write, speak, and understand the English language.
• High school diploma or equivalent required; some college preferred
• 1–3 years of experience in customer service, hospitality, or senior living
• Prior leadership or supervisory experience preferred
• Strong communication, organization, and problem-solving skills
• Ability to multitask and remain calm in a fast-paced environment
• Proficiency with computers and office systems (Microsoft Office, scheduling systems, etc.)
• Passion for working with seniors and providing exceptional service

Benefits:

At Ovation, we believe caring for others starts with caring for our own teams. Our benefits are designed to support your well-being, growth, and peace of mind—so you can focus on making a difference every day.

Employees are Benefits-eligible at 30+ hours/week. Coverage begins the 1st of the month following hire

• Medical, Dental & Vision Coverage – Regence medical plans (PPO & HDHP), Delta Dental (with orthodontia), and VSP vision
• Employee Assistance Program (EAP) – Free, confidential support for mental health, stress, family needs & work/life balance (Canopy)
• Paid Time Off (PTO) – Flexible PTO program combining vacation, sick, and holiday time
• Paid Holidays – Six recognized holidays, with premium pay for eligible hourly employees
• 401(k) Retirement Plan – Available after 90 days, with discretionary employer match
• Health Savings Account (HSA) – Employer contributes up to $600/year for HDHP participants
• Flexible Spending Accounts (FSA) – Medical, Limited, Dependent Care, and Commuter options
• Supplemental Insurance Options – Accident, Critical Illness, Hospital Indemnity, Life & Disability (Sun Life)
• Legal Insurance – Affordable access to legal support for common life needs
• Pet Insurance – Discounted plans through Wishbone
• Employee Discounts – Savings on travel, entertainment, electronics, fitness & more (Tickets at Work)

Ovation by Avamere is an Equal Opportunity Employer and participates in E-Verify