SECU

Lead Computer Operations Analyst

SECU  •  Raleigh, NC (Onsite)  •  3 hours ago
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Job Description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Position Overview:

The Lead Computer Operations Analyst leads enterprise-wide scheduling strategy, oversees coordination between systems and application teams, and supports continuous improvement of batch operations. This role ensures operational consistency and high availability.

Essential Responsibilities:

The ideal candidate will be responsible for:

  • (30 %) Scheduling Architecture & Strategy: Design enterprise-wide scheduling models and maintenance strategies.
  • (20 %) Cross-Team Coordination & Governance: Lead collaboration efforts between application development, system programming, and operations.
  • (15 %) SLA Management & Exception Handling: Ensure job stream execution meets defined SLAs and address recurring job delays or anomalies.
  • (15 %) Operational Improvement Initiatives: Drive continuous improvement through standardization, automation, and documentation enhancements.
  • (10 %) Change & Release Management Support: Participate in release planning and ensure jobs are updated accurately in coordination with application releases.
  • (10 %) Leadership & Mentorship: Provide guidance and direction to scheduling analysts and operations staff.

Required Education & Experience (Knowledge, Skills, & Abilities):

  • High school diploma or equivalent
  • 7 years of experience in mainframe scheduling and operational liaison roles.
  • Proficiency in JCL and enterprise job scheduling tools.
  • Experience leading major cutover or batch redesign projects.

Preferred Education & Experience (Knowledge, Skills, & Abilities):

  • Associates degree in IT, Computer Science, Information Systems or related field.
  • 7 years of relevant experience
  • Knowledge of parallel testing phased scheduling, and job control auditing.

Job Environment & Physical Requirements:

  • This position typically operates in a professional office environment or hybrid/ remote setup.
  • Ability to remain in a stationary position (seated or standing) for extended periods of time while working on a computer.
  • Ability to communicate effectively in person, over the phone, and via collaboration tools.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

SECU

About SECU

Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App.

Since 1937, we've provided financial services to employees of the State of North Carolina, public boards of education, and employees of associations formed for the benefit of State employees, as well as their immediate family members. We are the trusted provider of financial services for millions of members. And, according to Forbes Magazine, we're the best credit union in North Carolina.

State Employees' Credit Union (SECU) is an Equal Housing Opportunity lender and federally insured by NCUA. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

See full social media terms and conditions by accessing our Terms of Use at ncsecu.org/legal

Industry
Finance & Insurance
Company Size
5,001-10,000 employees
Headquarters
Raleigh, NC
Year Founded
1937
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