• Demonstrates Trinity Health’s Mission, Vision, and Values in all behaviors, decisions, and practices.
• Supports daily operations of the CHW team; updates manager on responsibilities, performance, productivity, and resource needs.
• Assigns and monitors incoming referrals across CHWs.
• Ensures adherence to protocols (e.g., patient encounters, documentation) with accuracy and timeliness.
• Manages a limited caseload: provides basic health education, connects individuals to services, and acts as a liaison between patients and providers.
• Leads team huddles and conducts regular 1:1 check-ins to provide feedback and support development.
• Promotes CHW services internally and in the community through events, meetings, and outreach activities.
• Collaborates with supervisors and clinical teams to develop and refine CHW engagement and documentation protocols.
• Supports program and service improvements to enhance care quality and outcomes.
• Serves as a mentor and coach to CHWs.
• Performs other duties as assigned.
• Maintains compliance with all applicable laws, regulations, and organizational policies, upholding ethical and professional standards.

• CHW experience required; must obtain Trinity Health (or equivalent) CHW certification within 3 months of hire.
• High school diploma or GED with 3–5 years of community involvement experience.
• Strong communication skills: able to read, write, interview patients, document accurately, and present information to individuals and small groups.
• Ability to effectively communicate and collaborate with medical and social service professionals.
• Oral communication and hearing ability required; bilingual skills preferred, with medical interpreter certification a plus.
• Detail-oriented with ability to proofread and ensure document accuracy.
• Meets all applicable state/local CHW requirements.
• Basic Life Support (BLS) certification preferred.
• Comfortable working in diverse, inclusive, and collaborative environments.
• Demonstrates integrity, compassion, and the ability to inspire and motivate others in alignment with Trinity Health values.

Physical & Work Requirements:

• Able to prioritize, multitask, and adapt in a fast-paced, sometimes stressful environment.
• Ability to travel to patients’ homes as needed.
• Complies with Trinity Health policies and procedures.