Job Description

Job Location: Peppertree Ocean Club - North Myrtle Beach, SC 29582,

Position Type: Full Time, Education Level: High School,

Job Category: Hospitality - Hotel, What's In It for You?

Competitive pay based on experience!

We offer membership to our travel club as a benefit to every employee after their first few months. This includes:

• Access to deeply discounted stays at our resorts
• Access to discounted stays at partner resorts and hotels
• Discounts on other travel-related expenses, such as airfare and car rental

Full-time employees can also look forward to a more comprehensive benefit plan, including medical, dental, vision, company-paid life insurance, 401(k) with company match, and additional voluntary benefits. Ocean Club is managed by LaTour Hotels & Resorts, Inc. As an ESOP (Employee Stock Ownership Plan) company, our employees are invested in the company's success — when the company succeeds, you succeed.

Position Summary

The Lead Common Area oversees the common area duties for the property and ensures all tasks and checklists for the property are completed daily. This role assists and supports the Inspectors, Room Attendants, and Laundry staff in meeting quality and timeliness standards for guest rooms and the resort's common areas, and also performs the duties of a Common Area Attendant as needed. Responsibilities include a combination of light-to-moderate cleaning duties to maintain resort grounds and buildings in a clean and orderly manner, such as making beds, replenishing linens, picking up trash in the parking lot, sweeping stairwells, cleaning rooms and hallways, and vacuuming. The Lead Common Area provides the very best service to ensure owners and guests have a positive vacation experience.

Essential Functions

• Oversee common areas of the property and the staff assigned to clean them.
• Ensure the front desk area is always neat and fully stocked.
• Assist the Laundry Attendant with washing, drying, and folding all hotel linens.
• Carry linens, towels, toilet items, and cleaning supplies using wheeled carts.
• Disinfect equipment and supplies using germicides or steam-operated sterilizers.
• Empty wastebaskets and ashtrays, and transport trash and waste to disposal areas.
• Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors.
• Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items.
• Clean rugs, carpets, upholstered furniture, and draperies using vacuum cleaners and shampooers.
• Dust and polish furniture and equipment.
• Keep storage areas and carts well-stocked, clean, and tidy.
• Hang draperies and dust window blinds.
• Request repair services and coordinate with repair workers as needed.
• Maintain the parking lot, stairwells, and hallways.
• Sort, count, and mark clean linens, and store them in linen closets.
• Run errands, such as taking laundry to the cleaners.

Other Functions

The Lead Common Area may also

• Perform other duties as needed to ensure the smooth operation of the property.
• Perform the duties of a Guest Room Attendant if needed.
• Assist Laundry with folding linens, stain treatment, and loading washers and dryers.
• Assist the Front of House as needed with guest check-in and guest check-out.
• Strip all vacant rooms of bed linen and towels.
• Remove debris from driveways, garages, and swimming pool areas.
• Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests' rooms.

Qualifications

Education/Credentials

A high school diploma or GED is preferred.

Experience

At least one year of experience in a position that interacts with customers is required, preferably within a hospitality organization.

Core Competencies

• Accountability: Ability to accept responsibility and account for one's actions.
• Adaptability: Ability to adapt to change in the workplace.
• Customer Oriented: Ability to take care of customers' needs while following company procedures.
• Enthusiastic: Ability to bring energy to the performance of a task.
• Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
• Interpersonal: Ability to get along well with a variety of personalities and individuals.
• Responsible: Ability to be held accountable or answerable for one's conduct.
• Safety Awareness: Ability to identify and correct conditions that affect employee safety.
• Tolerance: Ability to work successfully with a variety of people without making judgments.

Knowledge & Skills

• Active Listening: Ability to actively attend to, convey, and understand the comments and questions of others.
• Detail Oriented: Ability to pay close attention to the details of a project or task, no matter how small.
• Organization: Ability to work in a structured, methodical, and disciplined manner.
• Friendliness: Ability to exhibit a cheerful, pleasant demeanor toward others.

Physical Requirements

Key to activity frequency ratings used in the tables below

• N – Not Applicable
• Activity is not applicable to this occupation.
• O – Occasionally
• Required up to 33% of the time (0–2.5+ hrs/day).
• F – Frequently
• Required 33%–66% of the time (2.5–5.5+ hrs/day).
• C – Constantly
• Required more than 66% of the time (5.5+ hrs/day).

General Physical Demands

• Activity
• Frequency
• Stand
• C
• Walk
• C
• Sit
• N
• Handling/Fingering
• C
• Reach Outward
• C
• Reach Above Shoulder
• C
• Climb
• F
• Crawl
• F
• Squat or Kneel
• C
• Bend
• C

Lift/Carry

• Weight
• Frequency
• 10 lbs. or less
• C
• 11–20 lbs.
• O
• 21–50 lbs.
• N
• 51–100 lbs.
• N
• Over 100 lbs.
• N

Push/Pull

• Weight
• Frequency
• 12 lbs. or less
• F
• 13–25 lbs.
• F
• 26–40 lbs.
• F
• 41–100 lbs.
• N

Work Environment

The Common Area Lead works on resort property. This position requires the regular use of cleaning chemicals and cleaning equipment that may produce strong odors. The schedule includes some holidays and weekends.

Additional Information

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The duties and responsibilities listed above are not exhaustive and may be supplemented or modified as business needs require.