Job Description

This role sits within the iRT software solutions team and will play a pivotal part in leading both pre sales and post sales customer implementation activities. Key responsibilities include assessing customer workflows, defining connectivity requirements, and driving the technical implementation framework. iRT is a rapidly growing product in the Oncology Therapy Guidance segment, addressing a critical customer need. In this role, you will collaborate closely with customers as well as service, commercial, and product teams to ensure a seamless experience and consistently high customer satisfaction.

Project Management Leadership

• Work directly with customers to understand and document the site-specific workflows, data flows, system connectivity and implementation requirements for iRT.
• Translate customer requirements into implementation inputs, workflow configuration needs, and setup documentation.
• Act as a key point of contact and provide cross-functional leadership to service and customer teams on workflow and connectivity discussions during customer onboarding and implementation activities.
• Partner with internal teams to communicate recurring customer pain points and propose practical solutions.
• Help strengthen the overall customer success model by improving how workflow and connectivity needs are gathered, documented, and delivered.

Technical leadership

• Provide subject matter expertise on iRT related interoperability, workflow configurations and IT interfaces.
• Develop processes and tools to automate critical integration tasks and augment human expertise, enabling predictable, repeatable and scalable implementations.
• Support customization requests from customers with hands on coding and develop frameworks to execute customizations without triggering major design changes.
• Ensure a robust framework is in place to support installation of updates and upgrades that that entitled based on the subscription offering and perpetual service contracts.
• Provide hands on implementation coding leadership as needed to support service teams with installations and troubleshooting.

Quality

• Ensure workflow documentation, configuration inputs, and connection-related activities are completed accurately and in line with applicable quality requirements.
• Support testing, issue resolution, validation support activities, and go-live readiness along with service team for configured workflows and established connections.
• Identify and report any quality or compliance concerns and take immediate corrective action as required.

Qualifications (must have):

• Experienced Engineer with STEM Majors.
• Experience supporting workflow implementation, customer onboarding, installation, or technical deployment activities
• Understanding of implementation lifecycle activities including requirements gathering, setup, testing, issue resolution, and deployment support
• Working knowledge of JSON, XML, web services, SQL, relational databases
• Expertise with interconnectivity technologies including application layer protocols such as DICOM/DICOM-RT, IHE-RO, HL7, Rest APIs, system to system connectivity etc.,
• Understanding of interface setup, data mapping, and connection troubleshooting
• Understanding of software deployment, environment setup, and configuration management concepts.
• Strong communication skills and customer project management experience.
• The ability to travel up to 25% internationally

Desired Characteristics (nice to have):

• Master’s degree in STEM Majors preferred.
• Previous experience with software deployments in Oncology Centers/ Hospitals is a plus.
• Ability to work in a highly independent manner as well as in team, able to contribute collaboratively in multidisciplinary teams
• Good to have working knowledge of Java, ObjectScript, cloud technologies, and InterSystems platforms.

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Additional Information