Job Description

Lead Clinical Front Office Representative

Full-Time | Jacksonville, FL

Join the #1 Orthopedic Team in Northeast Florida!

Since 2001, Southeast Orthopedic Specialists has been the region's trusted leader in orthopedic medicine—delivering five-star care that changes lives every day. As the largest private orthopedic practice in Northeast Florida, we proudly set the standard for excellence, trusted by thousands of patients each year. Our mission is simple: provide industry-leading care today while continuing to grow and shape the future of medicine for tomorrow.

At Southeast Orthopedic Specialists, we're dedicated to taking care of you so you can take care of business! We offer competitive benefits, opportunities for growth, and a supportive team environment where your leadership makes a difference every day.

What We Offer

Competitive Health & Welfare Benefits

Monthly stipend toward ancillary benefits

HSA with company match (for qualifying HDHP plans)

401(k) plan with company match (eligible after 6 months; part-time included)

Employee Assistance Program (24/7 support)

Employee Appreciation Days & Wellness Events

What You'll Do

As a Lead Clinical Front Office Representative, you'll help lead the day-to-day front office operations while ensuring an exceptional patient experience from check-in to check-out. You'll support clinic leadership by guiding front office staff, assisting with daily workflows, and helping maintain efficient clinic operations.

Essential Functions

• Lead front office staff by providing guidance, support, and daily operational direction.
• Help ensure patient copayments and outstanding balances are collected accurately and consistently.
• Verify patient demographic and insurance information using real-time eligibility and payer websites.
• Assist with managing patient flow throughout the clinic to provide an exceptional patient experience.
• Support front office operations by assisting with patient check-in and check-out, while helping back office staff with rooming patients and documenting medical histories in the EMR as needed.
• Serve as the primary resource for front office staff and assist Clinic Leadership with daily supervision.
• Help train and onboard new team members while supporting ongoing staff education and competency development.
• Partner with physicians, providers, and clinical staff to deliver outstanding customer service.
• Assist with scheduling, staffing, work assignments, office supply ordering, and inventory management.
• Interact with patients daily to resolve questions and concerns in a professional and timely manner.

What We're Looking For

• High school diploma or GED preferred.
• Medical practice experience, healthcare operations experience, or significant leadership experience required.
• Three (3) years of experience working in a medical practice or clinic preferred.
• Previous supervisory or lead experience in a medical office strongly preferred.
• Working knowledge of medical insurance requirements and eligibility verification.
• Strong communication, interpersonal, and customer service skills.
• Ability to lead by example while building positive relationships with patients and teammates.
• Strong organizational and problem-solving skills with the ability to prioritize in a fast-paced environment.
• A positive attitude and commitment to delivering exceptional patient care.