We are seeking a Lead, Clinical Administrative Coordinator to join our Rehab Services team on a full-time basis at our Medford, MA office location!
This position provides support to the practice by acting as a Team Leader and coordinating the work of an assigned group of administrative staffSupports the Practice Manager to ensure smooth flow of operations, monitor compliance to established policies, and identify improvement opportunities. This position plays a key role in the practice’s revenue cycle process, clinical operations, and enhancing the patient experience.
Hours: 40hrs/week - Full Time Day Shift
Monday through Thursday 730am-6pm
Fridays 730am-1230pm
No nights, weekends or holidays required
Location: Rehab Services 101 Main Street, Suite 105, Medford, MA
Minimum Qualifications
1.Associate’s degree AND Three (3) years of experience supporting customers OR;
High school diploma or equivalent AND Five (5) years of experience supporting customers with at least two (2) years of experience in a healthcare setting.
Preferred Qualifications:
1. Five (5) years of experience in a healthcare setting, including staffing and scheduling.
2. Bilingual.
Duties and Responsibilities The duties and responsibilities listedbelow are intended to describe the general nature of work and are not intended to be an all-inclusive listOther duties and responsibilities may be assigned.
1. Manages the referral process for the practice to ensure effective coordination of care
2. Assists in developing coverage plans and arranging staffing
3. Coordinates training, assignment, and set-up of new staff processing network request forms, passwords, and informing Practice Manager of any need for equipment ordering/set-up
4. Takes a lead role in template creation and changes related to this position and identifies opportunity to improve productivity/efficiency
5. Identifies and participates in performance improvement and other special projects
6. Assists in assuring regulatory compliance and completes rounds of the work area to assess improvement needs
7. Manages copay collection logs and organizes daily deposits for Practice Manager
8. Manages inventory of supplies related to front desk, exam rooms, and team rooms and notifiesPractice Manager when to place orders
9. Holds practice coordinator meetings to assign tasks dependent on the needs of the practice
About Melrose/Wakefield Hospital
Melrose/Wakefield Hospital and Lawrence Memorial Hospital of Medford are two campuses with one community in mind: the people of north suburban Boston. Melrose/Wakefield Hospital and Lawrence Memorial Hospital are distinguished by the range of high-quality clinical care and services. Our teams welcome everyone with hospitality and humanity. We focus on reducing health disparities through 40+ local health programs across a system of hospitals, urgent care locations, outpatient services, and community physicians.
Core to our values, Melrose/Wakefield Hospital’s commitment to community is demonstrated by our many local health programs throughout our service area and participation in partnerships with community agencies and events, and education programs in more than 10 communities to support the wellness and health of our residents.
At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.
The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.
Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.
Pay Range
$20.12 - $25.15
Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 13,000 dedicated employees and caregivers. The health system came together in 2014 to leverage the experience of its member organizations and integrate their missions to together transform the ways that consumers engage with and experience their care.
Our members exchange ideas and craft solutions to help people fight the most serious illnesses, manage chronic diseases and live healthier lives. Our caregivers share a passion for delivering the highest quality of care at a lowest cost Elected officials and health care experts often cite us as leaders in delivering on the promise of highest quality, lowest cost health care.
