Job Description

LEAD CLINIC FRONT DESK - JIS Orthopedics

Full-Time: Monday through Friday

Department: Clinic

Location New Albany
Responsible To: Clinical Director

Responsible for all check in and check out functions of medical front desk on a rotating basis, answering phones, scheduling appointments, physician messages, scheduling testing, pre-certification, and medical records management. Monitoring physician schedules to ensure a full schedule and ensure proper staffing for Front Desk.

Position Responsibilities/Standards:

General

• Attend department, clinic or company meetings as required
• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
• Consistently work in a positive and cooperative manner with fellow staff members.
• Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
• Attend required annual in-service programs.
• Demonstrate knowledge and understanding of all company policies and procedures. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor.

Specific Duties

• Meet and greet patients promptly, in a professional and courteous manner.
• Obtain patient information during office hours.
• Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet, FROI for Worker’s Compensation patients.
• Obtain copies of patient’s insurance cards, MCO identification cards
• Verify patient insurance coverage is current and correct at each visit
• Review patient label and chart contents for completeness and accuracy.
• Accurately Scan insurance cards including front and back
• Input patient information and register patient as needed.
• Schedule appointments (new, follow-up, reschedule) per physician protocol.
• Obtain referrals-check Carriers online.
• Schedule appointments to other specialists as needed.
• Collect co-pays, co-insurance and self pay amounts at time of service.
• Answer phones within 3 rings (“JIS Orthopaedics this is _____, how may I help you?”)
• Handle all calls in a professional manner and direct to the proper individual.
• Run schedules, request charts, check in patients and print encounter forms.
• Communication with physicians and clinical support staff.
• All patient information will be entered into the system by the end of the day at a 90% or higher accuracy rate.
• Make every effort to accommodate patient, according to physician protocol, when scheduling appointments.
• Reconcile all charts to kept appointments and return at the end of day to appropriate charge entry staff
• Scanning documents
• Responsible for the team’s schedule, including approval of time off requests.
• Maintain policies and procedures, update and communicate as needed.
• Monitor physician schedules for completeness, direct phone operators and other personnel scheduling appointments to areas where appointments are needed.
• Monitor voice mail messages to ensure patients are being taken care of.
• Generates various reports.
• Maintains patient confidentiality
• Attends all regular staff meetings
• Performs all other tasks and projects assigned by the Practice Administrator.

Additional Duties

• Travel to other locations as necessary.
• Confirm and/or reschedule appointments when needed.
• Filing as needed – within 24 hours

Education/Experience Required:

• Must have a high school diploma or equivalent.
• Must have related experience and/or training; or equivalent combination of education and experience in a customer service position
• Must be friendly, courteous and have good communication skills when greeting patients.

Physical Requirements:

Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs. Average lift less than 10 lbs.