Job Description

Who we are

Cranberry Holistic Pet Care is Hiring a Lead Client Care Specialist!

Position Details

• Role: Lead Client Care Specialist
• Status: Full-time
• Salary: Negotiable and based on experience
• Schedule: TBD

Primary on‐site oversight duties & coordination; and client/appointment flow & support of all veterinary activity.

Primary duties to include:

• Work with Hospital Manager (HM), Chief of Staff (CoS) & Associate veterinarians; specifically working with our CoS Holistic
• Veterinarian and her clients’ communication needs,
• Act as a mentor in improving staff’s client communication skills,
• Preliminary screening & interviewing of CSR, Veterinary Assistant & Technician candidates
• Special item ordering (coordinated w/HM),
• Assure staff adherence to company & OSHA guidelines (to include annual OSHA training/testing),
• Direct staff on handling of challenging client sVeterinary ReceptionistLead Client Care Specialistituations, o Assist in client concerns/issues as they arise and turnover to HM as needed,
• Convey complex test results & veterinary recommendations to clients with various backgrounds & medical understanding,
• Work with HM, CoS & Associates on staff development & evaluation, • New product/service entry & pricing updates.

Experienced in:

• Independent decision‐making within a group setting,
• Human Resources,
• Productivity software,
• Client education & complex client communications, • Veterinary industry and/or medical terminology.

Candidate reports to the Hospital Manager & Chief of Staff.

The Lead Client Care Specialist position is full‐time with requirement of working approximately 40hrs each week. As a medical office, work must be done ethically & responsibly to its completion. Workdays & times afford some measure of flexibility when coordinated with HM and/or CoS.

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Think you're the Lead Client Care Specialist we're looking for? Apply today!

Diversity, equity, and inclusion are core values at Cranberry Holistic Pet Care and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.