Job Description
this is an onsite position in Holstein, IA.
Overall Responsibilities:
The duties of the Claims Specialist Lead are to perform as a mentor and trainer for Claims Specialist team members, along with managing assigned claim territory. Report to Tech Services/Claims Manager on team performance.
Specific responsibilities include, but are not limited to the following:
- Train team members on systems and process for claim documentation
- Provides assistance to identify production errors for proper claim resolution
- Manage and report workload within assigned Claims Specialist team to meet service level standards
- Primary contact with Wisconsin production operations personnel for identification and resolution of production and shipping claims for team
Essential Job Functions:
- Works with team to minimize errors
- Manages daily departmental duties for assigned team
- Participate and conduct personnel performance reviews
- Processes claims for assigned territory
- Participate and facilitate meetings/group function as needed
- Participates in claims meetings with production to discuss trends and quality improvement actions
- Have advanced understanding of VT product offering, construction, labeling, hardware, fire approvals, STC approvals, and production processes
- Functions as a resource for distributors and follows up with customers regarding claims
- Assists in sourcing special or subcontracted materials
- Works with Management and Sales Service to schedule ship dates for remake doors and accessories
- Work closely with Department Manager
- Confers with Project Coordinators, Schedulers, Detailers, and Production when appropriate
- Supports 5S/lean program keeping work area organized
- Available to work 8 to 10 hours per day as required
- Observes all safety policies and procedures at all times
- Participates and conducts Tech Services team meetings
- Assists with charting and reports for the department as needed
- Works individually or with team members as assigned, maintaining a positive work environment
- Other duties as assigned
Position Requirements
- Must be able to work in an office environment during standard business hours
- High School Diploma or equivalent
- 2 to 4 years of relevant work experience
- Able to review your own work and the work of others ensuring accuracy of presented data
- Able to use and troubleshoot general office equipment including computer data entry (Word, Excel, IFS, VTOL, XA as needed) and other computer functions, telephone, and printers
- Self-Motivated
- Satisfactory attendance record
- Able to deal with multiple problems and tasks effectively and efficiently
- Excellent written and verbal communication with internal and external customers
- Strong organizational skills, detail oriented and consistently works toward continuous improvement
- All team members are expected to follow the Code of Conduct to the highest standards as well as to adhere to the Attendance Policy of VT Industries.
Physical Requirements
Tolerance for sitting long periods of time. Possess finger dexterity to write, type, and use a calculator. Maintain adequate vision to view small print and computer terminal. Ability to speak and hear, walk throughout facilities with occasional light lifting (25 pounds), stooping, kneeling, crouching, and reaching with hands and arms required. Ability to travel between multiple facilities as required to perform core job duties.
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
