Job Description

Job Location Main - Colorado Springs, CO 80919 Position Type Full Time Salary Range $25.47 - $26.45 Hourly

Join a Winning Team Supporting Children and Families through Colorado’s Waiver Programs!

The Resource Exchange (TRE)

At TRE, we don’t just provide services — we transform lives. Our work with Children’s Waiver Programs is especially impactful, helping young individuals with developmental delays or disabilities access the support they need to thrive at home and in their communities. This commitment to meaningful service has earned us recognition as one of Colorado’s Best Workplaces for five consecutive years. But don’t just take our word for it:

“The work we do with families through the waivers is life-changing. I feel proud to be part of a team that truly listens, advocates, and empowers.”

— Current TRE Staff Member, November 2024

Why TRE is the Place for You:

• Make an Impact with Children’s Waivers Help children and their families access essential services through waivers like the Family Support, Children’s Extensive Support (CES), and Children with Life-Limiting Illness Waivers. You’ll make a lasting difference in their daily lives and futures.

• Empower Families Partner directly with caregivers, medical teams, and schools to ensure every child receives person-centered, family-driven care.

• Build Inclusive Communities Work with purpose to strengthen inclusion and access in El Paso, Pueblo, Teller, and Park counties.

• Thrive in a Positive Work Culture TRE is consistently recognized for its supportive, collaborative, and mission-driven work environment.

Who We Are:

At The Resource Exchange, our 400+ dedicated professionals support more than 12,000 individuals — with a special focus on children, youth, and families navigating Colorado’s developmental and long-term support systems. Our Children’s Waiver teams are passionate about providing holistic, flexible, and culturally responsive care coordination that meets families where they are.

What We Offer:

• Comprehensive Benefits Health, dental, vision, Lifestyle Spending Account, and even pet insurance.

• Real Flexibility Adaptable schedules to support a healthy work-life balance.

• Half-Day Fridays Start your weekend early, every week.

• Generous Time Off PTO, paid holidays, and your birthday off.

• Public Student Loan Forgiveness We’re a qualifying employer.

• Volunteer Hours Get paid to give back to your community.

• Growth & Development Advance your career through leadership training and cross-functional collaboration.

Come Make a Difference.

When you join TRE, you’re joining a team that believes in the potential of every child and the strength of every family If you’re passionate about service, advocacy, and helping others thrive — we want to hear from you.

Apply today and help shape a better future through Children’s Waivers.

Qualifications

THE RESOURCE EXCHANGE

Position Title: Lead Children’s Waiver Coordinator (CMA)
Department: Child and Family Services / CMA
Reports to: Children’s Waiver Supervisor
FLSA: Non-exempt
Supervisor Responsibilities N/A
Starting Range: $25.47 - $26.45 hourly (Rates reflect FY25-26 and are subject to change. Contact hr@tre.org to confirm current rates.)

Benefits Offered: Health, dental, vision, employer-paid life and short-term disability, voluntary life, long-term disability, 401K with employer contributions, pet insurance, additional supplemental insurance options, flexible work environment, training and growth opportunities, workgroup participation, public student loan forgiveness eligibility, mileage reimbursement, and more.

General Description:

The Lead, Children’s Waiver Coordinator provides critical support to the Supervisor and a team of up to 15 staff within the Case Management Agency (CMA) department. This role serves as a subject matter expert in Medicaid waivers for children with disabilities and complex needs, offering coaching, mentoring, quality assurance, and compliance oversight. The Lead plays a central role in training, implementing change initiatives, and fostering TRE’s inclusive and mission-aligned culture.

This position maintains a strong foundation in Medicaid Waiver knowledge including Children with Complex Health Needs (CwCHN), Children’s Habilitation Residential Program (CHRP), and Children’s Extensive Support (CES), helping ensure regulatory compliance and family-centered practices across service coordination.

Please note: Waiver availability, eligibility criteria, funding, and services may evolve based on state and federal policy. Coordinators must remain informed and flexible, helping families through any transitions or policy changes.

Essential Duties and Responsibilities:

• Serve as the primary contact for assigned families, fostering respectful, collaborative, and supportive relationships.
• Conduct comprehensive needs assessments and service plan development in compliance with HCPF and TRE standards.
• Utilize person-centered planning techniques to create individualized case plans and ensure timely updates and reassessments.
• Coordinate with providers, therapists, educators, and medical teams to align services and avoid duplication or gaps in care.
• Communicate clearly with families about waiver programs, rights, available supports, and responsibilities.
• Stay informed on all HCPF waiver updates, procedures, and policies, providing timely guidance and support during changes.
• Monitor utilization of authorized services, ensuring they meet the child’s health and safety needs while remaining within regulatory limits.
• Attend team meetings, trainings, and statewide webinars to maintain compliance and professional knowledge.
• Utilize Predictive Index (PI) tools to understand individual work styles, support team collaboration, and contribute to TRE’s culture of self-awareness and development.
• Document all contacts, plans, assessments, and actions thoroughly and accurately in electronic databases and state systems.
• Conduct in-person visits at homes, schools, and community locations, and maintain flexibility in work location and hours.

Additional Responsibilities:

• Case Management: Provide case management services to children enrolled in the Children's Habilitation Residential Program (CHRP) and Department of Human Services (DHS).
• Waiver Knowledge: Maintain a thorough understanding of all children's waivers.
• Meeting Attendance: Attend DHS and wrap-around meetings for children enrolled in both DHS and CHRP.
• Expertise and Support: Accompany Service Coordinators (SCs) to DHS meetings to provide expertise and support.
• Collaboration: Work closely with the DHS liaison to support families, Children's Waivers SC's, DHS caseworkers, and children.
• Team Coverage: Provide coverage for team members when necessary.
• Shadowing: Shadow SCs to gain insights and provide guidance.
• Training and Leadership Support: Provide training and support to the team around CHRP and DHS practices.
• Transition Support: Offer CHRP transition support to children transferring to and from other waivers.

Other Duties and Responsibilities:

• Provide temporary coverage for absent team members to maintain continuity of services.
• Participate in internal workgroups, strategic initiatives, and quality improvement activities.
• Engage in career planning, coaching, and personal development using resources such as the Predictive Index and TRE’s performance development framework.
• Adapt to last-minute changes in state and company policyor case needs with professionalism and agility.
• Support TRE’s mission and uphold organizational values in all duties and decisions.
• Perform other related duties as assigned to promote child and family wellbeing.

Job

Qualifications:

Knowledge, Skills, and Abilities:

• In-depth knowledge of children’s Medicaid waiver programs and long-term services and supports (LTSS).
• Excellent communication and interpersonal skills with the ability to work effectively with children, families, and professionals.
• High level of cultural competence and emotional intelligence.
• Ability to work independently and organize complex tasks under time-sensitive deadlines.
• Strong data entry and documentation skills; accuracy and confidentiality required.
• Technologically fluent: able to use Microsoft 365, Apple/iOS devices, cloud-based systems, and state-managed electronic databases.
• Willingness to take initiative, offer creative problem-solving, and stay committed to person-centered best practices.

Education and Experience Requirements:

• Minimum: Bachelor’s degree. Equivalent experience with LTSS populations, Medicaid Waivers, or working with children with disabilities or a combination of education and experience may be considered in lieu of degree.
• Preferred: Previous experience with Medicaid waivers (CHCBS, CES, CLLI, CHRP), developmental disability services, or pediatric medical case management.

Material and Equipment Directly Used: Computers/tablets, Printers, Copy Machines, Personal Vehicle, Cell phones/telephone, Cloud based systems and software, etc.

Working Environment/Physical Activities: This is a hybrid position, with work locations determined by both client and organizational needs. Work may take place in a variety of settings, including office environments, community locations, private residences, commercial properties, and virtual platforms. The role requires moderate physical activity such as walking, sitting, standing, and lifting up to 20 pounds.

A reliable vehicle, valid Colorado driver’s license (unless part of an active military family), and proof of insurance with minimum preferred liability coverage of $100,000/$300,000/$100,000,

This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with this job. Therefore, The Resource Exchange reserves the right to amend and/or modify this job description at any time. The Resource Exchange also reserves the right to stipulate hours of employment; work schedules may be changed to respond to business requirements.