Job Description

PHMC serves as both a direct service provider to individuals, families, and communities across the region and an intermediary agent—managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment.

Program: Health Connection

Component: Health Services

LOCATION: 1900 North 9th Street, Suite 104, Philadelphia, PA 19102

FTE Status-Full-Time

Summary Job Description:

The Lead Bilingual MA will serve as the primary point of contact for communication with the medical assistant staff. They will coordinate the daily activities of the medical assistants under the clinical director's supervision. They will be responsible for ensuring that MA-assigned tasks are completed and communicating concerns to the clinical director. The Lead Medical Assistant will report to the Health Center Administrator.

The Lead MA will be the point person for communicating information to and from the medical assistant staff. They will be responsible for coordinating the daily activities for the medical assistants under the supervision of the clinical director. They will be responsible for ensuring that MA-assigned tasks are completed and communicating concerns to the clinical director. The Lead Medical Assistant will report to the Health Center Administrator.

Age/Patient Populations Served (Double-click on box to activate appropriate indicator)

Age of Patient Population Served

Pediatric (0 - 19 yrs)

Adult (19 – 64 yrs)

Geriatric (65 yrs & older)

Nonage Specific Task (N/A)

Population

Bariatric Patients: BMI greater than 40, or greater than 35 with weight-related comorbidities

Patient with exceptional communication needs

Patient with developmental delays

Patient at the end of life

Patient under isolation precautions

All Populations

Essential Duties and Responsibilities:

• Ensure that the medical assistants work together as a team
• Ensure that medical assistants are completing their assigned tasks
• Assign tasks to medical assistants under the supervision of the Health Center Administrator
• Communicate staff concerns to the Health Center Administrator
• Responsible for providing coverage for other sites in all aspects when needed
• Responsible for all front Desk Functions in a Primary Care setting
• Schedule Appointments
• Schedule specialty and ancillary appointments
• Answer Phones
• Responsible for patient registration data entry
• Verify insurance
• Daily Batching of encounter forms
• Follow up for reports from specialists
• Assist Providers and Clinical staff as needed
• Assist patients as needed
• Review patients' charts and encounter forms for completion
• Scan Reports to the EHR
• Ensure that prescription refills and voicemails are retrieved daily
• Responsible for Patient Flow through the Lab
• Triage patients, including Blood Pressure, Weight, Height, pulse, and Temperature
• Administer Injections, immunizations,s and Venipuncture according to orders in the EHR.
• Extensive medical terminology
• Maintain inventory for the lab and order as needed.
• Maintain immunization logs and report any discrepancies
• Follow up on lab discrepancy reports
• Assist with training MA/MRs as needed
• Other duties as assigned

PHMC Compliance Responsibilities:

• Understands and adheres to PHMC compliance standards as they appear in the PHMC Code of Conduct, Whistleblowers and Conflict of Interest Policies.
• Keeps abreast of all pertinent federal, state, and PHMC regulations, laws, and policies as they presently exist and as they change or are modified.
• Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the job.
• Comply with Department of Public Health (DPH), The Joint Commission,n and other accreditation and regulatory agencies' standards.
• Adhere to all PHMC Policies and Procedures.
• Knowledge of and adherence to Infection Control and Environment of Care Guidelines and Procedures as described in the annual education module.

Job Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills:

• Knowledge of billing procedures and Insurance verification
• Data Entry
• Familiar with Managed Care Plans and Referral Process
• Knowledge of ICD-10 codes
• Extensive Medical Terminology
• Extensive Organization Skills
• Must have a pleasant manner
• Ability to assist Clinical Staff when required
• Ability to manage and complete work assigned by several staff
• Must be flexible

EXPERIENCE:

One to two years’ experience in a medical office environment

EDUCATION:

High School Diploma or GED equivalent

Diploma from an accredited medical assistant school

PHMC is an Equal Opportunity and E-Verify Employer.