Job Description

The Lead Case Manager, Safe Parking Program provides homeless services, housing navigation, case management, advocacy, and supportive services to families and individuals living in their vehicles. This role conducts participant intakes, assessments, service planning, and resource coordination to help clients achieve long-term housing stability. The Lead Case Manager also serves as a key resource and mentor to Case Managers, ensuring high-quality service delivery and effective client support while reporting to the Safe Parking Program Supervisor.

Responsibilities:

• Lead by example as it relates to the job duties they will be providing mentorship for
• Thorough understanding of Clarity, Homeless Court referrals, etc
• Conduct intake and assessments for new participants
• Develop service plans with a focus on financial stability and re-housing
• Provide individualize resources and referrals to community programs to increase access to supportive services
• Effectively self-manages and collaborates with all levels of staff and clients
• Serves key role in supporting case managers, communicating needs, and escalating issues to Supervisor
• Assists in weekly workflows working directly with Supervisor
• Provide regular and on-going follow up with clients on caseload
• Work collaboratively with other service providers to ensure comprehensive services for program participants
• Maintain up-to-date client records in client management systems
• Complete all required program statistic reporting in a timely and accurate manner
• Provide a high level of customer service
• Assist in oversight of interns during program operations
• Meet for supervision bi-weekly
• Other duties as assigned

Skills/Experience/Abilities that are a Must-Have:

• At least one-year experience in a similar role working with housing/homelessness case management services, self-sufficiency services, or equivalent combination of training, education and experience
• Excellent communication and desire to work in a team environment
• Knowledge of local social services/community resources
• Knowledge of Clarity data entry and homeless court referrals
• Comfort in using a computerized client management system
• Experience working with persons in crisis, implementing brief interventions and researching for resources that address the impacts of poverty
• Ability to work a flexible schedule, including regular evening hours and weekends
• Comfort working in an environment where multiple languages are spoken
• Sensitivity to cultural differences present in the organizations/programs service population
• Ability to show an unconditional positive regard for clients who turn to the Safe Parking Lot Program for support

Skills/Abilities we’d like you to Have:

• Bilingual English/Spanish preferred
• Previous use of HMIS system is preferred
• Previous training in Motivational Interviewing is preferred

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Position Title: Lead Case Manager

Organization: Jewish Family Service of San Diego

Department: Safe Parking Program

Position Type: Full-Time (37.5+ hours/week) Non-Exempt

Work Setting: Onsite

Schedule: Monday - Friday, 7:00am-3:00pm

*This position may require working evenings, weekends, and holidays

Location: Mission Valley

Reports To: Site Supervisor

Pay Rate: $24-$26/hour

Total Compensation:

In addition to standard pay, compensation for this position includes:

• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

About Jewish Family Service of San Diego

Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org.

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.