Job Description

Lead Caregiver

Practice: Assistive Care, Home Care

Primary location: Scottsdale, AZ

Territory: Phoenix metropolitan area

Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m., with flexibility when after-hours client visits are needed

Travel: Approximately 60–70% throughout the territory

Work model: On-site and field-based

Make a meaningful difference in the lives of others

BAYADA is seeking a compassionate, dependable, and experienced Lead Caregiver to support clients receiving in-home care throughout the Phoenix metropolitan area. This role combines hands-on caregiving, peer mentorship, client advocacy, and field-based support to help ensure that clients receive reliable, high-quality care in the comfort of their homes.

The Lead Caregiver serves as a trusted resource for clients, families, caregivers, and the office team. In addition to providing direct care, this role helps orient and support caregivers, reinforces service expectations, communicates important client updates, and helps address concerns before they become larger issues. The ideal candidate leads by example, brings sound judgment to each situation, and approaches every interaction with patience, professionalism, and genuine compassion.

What you will do

• Provide compassionate, dependable, and client-centered care in clients’ homes in accordance with their individualized service needs.
• Conduct frequent field visits throughout the Phoenix metropolitan area, with approximately 60–70% travel to clients’ homes.
• Serve as a positive role model and trusted resource for caregivers working throughout the territory.
• Support the orientation, coaching, and development of new and existing caregivers through hands-on guidance and encouragement.
• Reinforce safe-care practices, client preferences, service expectations, and BAYADA standards.
• Observe client needs and caregiver performance during field visits, and communicate relevant updates to the office team.
• Partner closely with Case Managers regarding changes in client condition, service concerns, caregiver needs, and follow-up actions.
• Build strong, respectful relationships with clients, families, caregivers, Case Managers, and the broader office team.
• Help identify concerns early and use sound judgment to determine when to resolve an issue independently and when to escalate it.
• Support caregivers with questions, provide practical guidance, and help promote confidence in the field.
• Assist with coverage needs and help maintain continuity of care when schedules or client needs change.
• Complete accurate and timely documentation related to client visits, observations, communication, and follow-up.
• Work independently in the field while remaining connected and accountable to office leadership and the care team.
• Participate in on-call responsibilities and provide support when urgent client or caregiver needs arise.
• Contribute to a positive, respectful, and service-focused team culture.

What you bring

Required strengths

• Compassion, patience, and a genuine commitment to supporting clients in their homes.
• Strong caregiving skills and the ability to provide safe, respectful, and dependable assistance.
• Excellent verbal and written communication skills.
• Sound judgment, critical-thinking ability, and confidence recognizing and communicating changes in client needs.
• The ability to lead by example and support fellow caregivers in a positive, encouraging manner.
• Strong organization, attention to detail, and follow-through.
• The ability to work independently, prioritize effectively, and remain proactive in a field-based role.
• A collaborative approach and the ability to work successfully with clients, families, caregivers, Case Managers, and office leadership.
• Comfort managing competing priorities in a fast-paced home care environment.
• Willingness and ability to travel throughout the Phoenix metropolitan area and visit clients in their homes.
• Availability to participate in on-call responsibilities and flex hours when after-hours visits are needed.

Preferred background

• High school diploma or equivalent; additional education or training in healthcare, human services, caregiving, or a related field is preferred.
• Experience providing personal care, homemaking, companionship, or other in-home support services.
• Experience working as a caregiver, Home Health Aide, Personal Care Aide, Direct Care Worker, or in a related role.
• Experience orienting, mentoring, coaching, or supporting other caregivers or field-based employees.
• Familiarity with client service, care coordination, home care, home health, or community-based services.
• Current CPR or first aid certification, if required by applicable state or program guidelines.

The qualities that make someone successful in this role

You are compassionate, dependable, and comfortable serving as a steady presence for clients and caregivers. You lead by example, communicate clearly, and treat every person with dignity and respect. You are organized, attentive to detail, and able to balance hands-on care with field support and follow-through. You approach challenges with curiosity and practical judgment, know when to act independently, and recognize when to collaborate or escalate a concern.

Scope of the role

Success in this role means helping clients feel safe, respected, and supported; strengthening caregiver confidence; promoting consistent service quality; and ensuring that important information reaches the right members of the care team. Through reliable hands-on care and positive peer leadership, the Lead Caregiver helps BAYADA deliver compassionate, dependable support throughout the community.

Training and support

A structured 30-day training and ramp-up period will help you learn the office’s processes, service expectations, client needs, documentation requirements, and team workflows. You will work closely with office leadership and key partners as you build confidence in the field and become an effective resource for clients, families, and caregivers.

Why join BAYADA

At BAYADA, every interaction is an opportunity to bring comfort, confidence, and meaningful support to people and families. In this role, your compassion, caregiving expertise, and leadership by example will help caregivers succeed and help clients receive the dependable care they deserve. You will join a team that values collaboration, accountability, and a shared commitment to excellence in home-based care.

Hiring process

The interview process includes in-person, one-on-one conversations at the office with members of the hiring team.

BAYADA is an equal opportunity employer.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.