Lead Care Manager (ECM) – Hybrid Role

Heritage Health Network (HHN)

Join
Heritage Health Network
and make a meaningful impact in your community as a
Lead Care Manager
supporting members through our
Enhanced Care Management (ECM)
program.

This is a
hybrid position (2 days remote, 3 days in the field)
, giving you the flexibility to work from home while building strong, in-person connections with members across Orange County.

Key Responsibilities

• 
  Serve as the
  primary point of contact
  for members and coordinate their care
• 
  Develop and manage
  personalized care plans
  with members and providers
• 
  Collaborate with healthcare teams and community resources
• 
  Support members through
  education, advocacy, and engagement
• 
  Identify and address gaps in care
• 
  Maintain accurate, timely documentation

Requirements

• 
  Experience in
  care or case management
  (community-based preferred)
• 
  Knowledge of
  Medi-Cal and ECM
  strongly preferred
• 
  Strong communication and interpersonal skills
• 
  Ability to work in a
  team-oriented environment
• 
  Willingness to
  travel within Orange County
• 
  Bilingual (English/Spanish) preferred

Benefits

• 
  Medical, dental, and vision insurance
• 
  Paid time off + holidays
• 
  Competitive pay +
  quarterly bonuses
• 
  Hybrid work flexibility
• 
  Growth and advancement opportunities