Job Description

The Lead Care Manager is the service team lead. The Lead Care Manager is responsible for providing direct services and day to day direction for the care team. The ECM Lead Case Manager is responsible for the coordination of client’s care among multiple providers, both internal and external. Under the direction of the CalAIM Program Coordinator, the Lead Case Manager is responsible for creating a care plan that meets the requirements of the health plans and addresses identified barriers. The Lead Care Manager shall act as a point of contact for all of the client's providers including but not limited to PCP, Housing Service Providers, SUD Service Provides, and Natural Supports.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Serve as the ECM Lead Care Manager
• Maintain appropriate client files and complete documentation within the required timeframe
• Advocate for client’s voice and choice
• Coordinate client’s additional providers to ensure all of client’s needs are met
• Assist clients with meeting all basic needs including locating food resources and applying for entitlements
• Assist clients with developing self sufficiency skills
• Coach clients in learning and developing daily living skills needed to improve and sustain independent living
• Provide supervision to of 5 multi-disciplinary team members
• Collect and report data and outcomes to Program Manager

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's Degree in social services or closely related field required
• Ability to bill Medi-Cal
• 3 years experience in housing related social services
• Cleaning driving record