Lead Care Enquiry Advisor
Worcester
£33,397.00 per annum (rising to £35,144.20 after 12 months)
35 hours per week.
When you join Sanctuary Care, you will be part of something special – we are an innovative organisation, with ambitious growth plans. We put people at the heart of everything we do and that includes our staff. We invest heavily in your training, promote a strong teamwork ethic, and make sure that you have the support and resources you need to reach your potential. Our strength lies in the quality of our people, and we employ those who share our value of keeping kindness at the heart of our care.
Experience has taught us that the very first phone call to a care home can be a scary, emotional, and often guilt-riddled experience for the enquirer who is calling on behalf of their loved one. Being a part of the Care Enquiry Hub is your opportunity to be at the very forefront of an individual’s care journey and to set the scene ready for the excellent care families will receive in the homes when they join us.
An exciting opportunity has arisen for a Lead Care Enquiry Advisor to join us in our Care Enquiry Hub. In this role you will be involved with leading the day-to-day enquiries, auditing, and the maintenance of accurate and complete enquiries, monitoring performance against benchmarks to drive process also to lead the delivery of an excellent customer care service within the Care Enquiry Hub to our customers enquiring about Sanctuary Care homes. You will be based in Sanctuary Care’s head office in Worcester. However, occasional visits to our care homes will be required to have a full understanding of the service we provide. you will work collaboratively with our Homes well as the central Marketing and the Business Development Managers.
Ready to join us?
As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:
If you are applying internally, don't forget to use your internal careers account to submit your application.
We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
We are Sanctuary.
We were set up more than 50 years ago and now provide housing and care in England and Scotland to more than a quarter of a million people, owning and managing around 120,000 units of accommodation. We exist to serve our customers and communities.
Our mission is to build affordable homes and sustainable communities where people choose to live.
We are a not-for-profit housing association, which means we don’t make profits for shareholders. Instead we invest all the income we make – every penny – into delivering on our social purpose.
We play our part in tackling the national housing crisis by building good quality affordable homes all over the UK. We build to a wide variety of needs and styles, with the aim of creating or adding to a sustainable community. Our regeneration projects transform communities by listening to residents and putting their needs first.
Social housing is at the core of what we do, and we believe secure, good quality accommodation can be the foundation that enables people to achieve their goals in life.
