Job Description

Job Summary

We are seeking an experienced Lead Business Process Analyst to drive business process transformation and platform strategy across the enterprise case management and workflow platform ecosystem. This role serves as the primary liaison between business stakeholders, product owners, architects, and delivery teams to ensure that platform solutions align with organizational objectives and deliver measurable business value. The Lead Business Process Analyst will provide leadership in process design, requirement management, governance, solution planning, and organizational change initiatives, influencing decision making at multiple levels of the organization while driving continuous improvement and adoption of platform capabilities.

Key Responsibilities

• Lead end-to-end business process analysis initiatives across products including ITSM, ITOM, ITAM, CSM, HRSD, FSM, SPM, and custom applications.
• Partner with executive stakeholders, process owners, and business leaders to define strategic roadmaps and transformation initiatives.
• Facilitate workshops to identify business challenges, opportunities, process gaps, and optimization strategies.
• Define current-state and future-state processes, operating models, and business capability maps.
• Translate business objectives into scalable platform solutions and actionable requirements.
• Establish and maintain process governance, standards, and best practices across platform implementations.
• Lead requirement elicitation, prioritization, documentation, and validation activities.
• Collaborate with platform architects, product owners, developers, and QA teams to ensure successful solution delivery.
• Evaluate and challenge existing business processes to drive standardization, automation, and operational efficiency.
• Conduct impact assessments, process maturity evaluations, and business value realization reviews.
• Drive organizational change management activities, stakeholder engagement, training strategies, and adoption planning.
• Mentor Senior Business Process Analysts and Business Analysts while promoting best practices across the team.
• Support portfolio planning, business case development, and executive presentations.
• Establish KPIs and metrics to measure process effectiveness, platform adoption, and business outcomes.
• Provide leadership during large-scale transformation programs and enterprise platform deployments.

Required Qualifications

• Bachelor's degree in Business Administration, Information Systems, Engineering, or a related field.
• 10 or more years of overall business analysis and process transformation experience.
• 5 or more years of hands on experience working within a case management and workflow platform ecosystem.
• Extensive experience leading requirements gathering and business process workshops.
• Strong knowledge of platform modules such as ITSM, ITAM, CSM, HRSD, SPM, FSM, and integrations.
• Proven experience leading large enterprise digital transformation initiatives.
• Strong understanding of Agile, Scrum, SAFe, and Waterfall delivery methodologies.
• Experience collaborating with executives, directors, product owners, architects, and technical teams.
• Demonstrated ability to influence stakeholders and drive consensus across complex organizations.
• Experience defining process governance models and business operating procedures.
• Excellent analytical, presentation, communication, and stakeholder management skills.

Preferred Qualifications

• Certified System Administrator level platform certification.
• Certified Implementation Specialist certification or certifications relevant to the platform.
• Certified Business Analysis Professional (CBAP).
• Lean Six Sigma Green Belt or Black Belt.
• SAFe Agilist or other Agile certifications.
• Experience with enterprise-scale platform transformation programs.
• Experience in global organizations supporting multiple business functions and regions.

Key Competencies

• Strategic Thinking
• Business Process Transformation
• Enterprise Stakeholder Management
• Business Architecture
• Platform Expertise
• Process Governance
• Change Management
• Executive Communication
• Requirements Management
• Continuous Improvement
• Leadership and Mentoring
• Data-Driven Decision Making

Success Measures

• Increased platform adoption and business value realization.
• Improved process standardization and operational efficiency.
• Successful delivery of enterprise process transformation initiatives.
• Reduction in process bottlenecks and manual effort through automation.
• Enhanced stakeholder satisfaction and platform effectiveness.
• Strong governance and alignment between business objectives and platform capabilities.

Role Positioning

This role is positioned as a Lead-level individual contributor, often operating at the same level as a Product Owner or Solution Architect, and capable of leading multiple Senior Business Process Analysts across large enterprise platform programs and future platform initiatives.