Job Description

7278 - Winston-Salem - 1580 Hanes Mall Blvd, Winston Salem, North Carolina, 27103 CarMax, the way your career should be!

Peer leader to Business Office Associates, responsible for processing and auditing paperwo rk associated wi th sales, leading self and others through daily business requirements, cash management, and provi ding e xce ptional c ustomer service.

What you will do:

• Mentors Business Office Associates, assisti ng them wi th development and training
• Assists store personnel and all store departments in their daily functions while adheri ng to Ca rMax guidelines
• Participates in the rotation of the “Manager on Duty” role – responsible for delegating and dire cting the business office wo rk flo w, answe ring questions related to transactions, handling customer issues/co ncer ns and follo wing up on del egated busine ss office work tasks
• Delegates and follo ws up on v arious Bu siness Office tasks
• Provi des cust omer service by listening, ans wering customer questions and expl aini ng paperwo rk process
• Process es pap er work associat ed with retail automobile sales i ncluding printing daily reports, maintaining deal jackets, contacting finance companies regardi ng contracts, obtaining required information regarding registration and titling, and a uditing co mpleted paperwo rk
• Process es pap er work associat ed with an appraisal l ane purch ase including title collec tion c alls and follow up, obtaining prop er paperwo rk and signatures from customers and sending appropriate documentation to Corporate for funding of drafts
• Manages cash including receiving and counting money, distributing funds, preparing deposits and handling of the safe wi th considerations to security
• Process es pap er work affiliated with the s tate DMV This in cludes submitting paperwo rk necessary to title and register a vehi cle for a customer after the sale
• Cle ric al respon sib ilit ies in clu di ng cop ying, filing and ans wering phones
• M ay assist in hi ring proce ss by attending j ob fairs and performing interviews in partnership wi th a manager

Qualifications:

Work requires ability to:

• Create and maintain a posi tive work environment
• Perform supervisory tasks (preferred experience: 3 years of customer facing work; 1 year of supervisory work)
• Delegate effectively
• Follow up
• Make decisions using independent and sound judgment
• Res olve custo mer and associate issues
• Read, interpret and transcribe da ta in order to maintain accurate records
• Understa nd n umeric filing s ystem
• Use wo rd processing, spreadsheet and other programs, displayi ng intermedi ate PC skills
• Multi-task in a high energ y, fast-pace work environment, leading self and others through prioritization of changing daily business needs.
• Lift objects that we igh as much as 15-20 lbs
• Speak and listen effectively in dealing wi th internal and external customers in person and over the phone
• Complete CarMax provided training on the functional areas of t he Business Office, allowi ng for cross-training and full coverage of Bu siness Offi ce

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application