Join a newly formed, high-impact team focused on driving strategic insights and operational excellence across M&T Bank’s retail banking network. This role sits at the intersection of data, strategy, and customer experience – supporting front-line teams with actionable insights, improving reporting and processes, and ensuring regulatory compliance. You’ll be a key player in shaping how we understand our product portfolio, customer profitability, and banker performance across markets.
What You’ll Do:
Lead Strategic Reporting & Insights Own the development and evolution of executive-level dashboards and reporting tools that provide visibility into sales performance, product accuracy, and customer outcomes.
Drive Data-Backed Decision Making Analyze large datasets to uncover customer and business insights, identify trends, and support strategic initiatives across pricing, forecasting, and competitive positioning.
Enhance Processes & Automation Streamline existing reporting processes, implement automation solutions, and continuously improve operational workflows to increase efficiency and reduce error rates.
Support Front-Line Success Partner with regional and market managers to deliver insights that help bankers understand their goals, performance, and coaching opportunities – ensuring alignment with regulatory standards and customer service excellence.
Lead Cross-Functional Projects Collaborate with business partners, technology teams, and vendors to implement new systems, resolve issues, and support audits and compliance testing.
Be a Strategic Partner Go beyond order-taking – engage stakeholders to understand the “why” behind requests, challenge assumptions, and deliver solutions that drive real business value.
Supervisory/Managerial Responsibilities Serves as a mentor and trusted advisor to junior team members. May provide leadership and direction to support skill development, performance growth, and team collaboration.
Education and Experience Required:
Bachelor’s degree or equivalent work experience
4+ years of experience in business analytics, reporting, or strategic operations
Education and Experience Preferred:
Proficiency in SQL and understanding of relational databases
Strong business acumen and ability to translate data into actionable insights
Experience with Tableau or Power BI
Experience with Alteryx
Proven ability to create executive-level dashboards and tell compelling stories with data
Background in customer insights, product performance, and process improvement
Experience working with stakeholders across departments and resolving conflicting viewpoints
Relationship-building and stakeholder management
Strategic problem-solving and curiosity-driven mindset
Strong communication and collaboration skills
Ability to navigate ambiguity and drive clarity
Working Model & Office Location:
This is a hybrid position requiring four days in-office per week. Eligible candidates must live within commuting distance to 345 Main Street, Buffalo, NY 14203.
Why Join Us?
This is a unique opportunity to be part of a growing team that’s shaping the future of retail banking at M&T. You’ll work on meaningful projects, collaborate with passionate professionals, and have the autonomy to make a real impact.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,600.00 - $124,400.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Buffalo, New York, United States of America
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.
M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
