Job Description

Requirements:

• 5+ years of experience as a Business Analyst, Product Owner, or Product Analyst in a software company.
• Bachelor's degree preferred in Business Administration, Computer Science, Information Technology, or a related field.
• Excellent and fluent spoken and written English is essential, with clear and confident communication skills.
• An American or neutral accent is preferred.
• Proven experience working directly with US or international clients.
• Strong experience with requirements documentation, including BRDs, user stories, process flows, personas, and journey maps.
• Good understanding of Agile/Scrum methodology.
• Strong hands-on experience using AI tools such as ChatGPT, Claude, and Claude Design in day-to-day work.
• Experience using AI for requirements, documentation, data analysis, and rapid prototyping.
• Candidates will be asked to demonstrate their practical experience with these tools.
• Out-of-the-box thinker who looks for new ways to solve problems and improve how work gets done, rather than following the usual process.
• Strong sense of ownership, with the ability to work independently in a fast-paced environment.
• Open to feedback and quick to act on it.
• Experience with tools such as Jira, Notion, Figma, and Claude Design.
• Experience leading or mentoring a team is a plus.
• Experience with SaaS or workforce management products is a plus.

Responsibilities:

• Conduct requirements gathering sessions, workshops, and meetings with US-based clients.
• Document client business processes, including as-is and to-be processes, and identify gaps and improvement areas.
• Create personas, user journey maps, and process flow diagrams.
• Develop a complete understanding of the product and its workflows end to end.
• Write user stories with clear acceptance criteria and maintain the product backlog.
• Work closely with the Tech Lead on sprint planning, prioritization, and delivery timelines.
• Work closely with the Lead Designer on user flows and wireframes.
• Manage scope and change requests, and communicate their impact on timelines and cost.
• Prepare meeting minutes and share them with stakeholders within 24 hours.
• Perform User Acceptance Testing (UAT) before features are delivered to the client.
• Support the preparation of proposals, estimates, and Statements of Work (SOW).
• Follow up on blockers and action items and drive them to closure.
• Use AI tools to speed up analysis, documentation, and prototyping, and share better ways of working with the team.
• Mentor and eventually lead junior Business Analysts.