Job Description

Lead Business Analyst

Shape better ways of working across Australia’s payments ecosystem.

At Australian Payments Plus (AP+), we bring together eftpos, BPAY and NPP Australia to support the payments infrastructure Australians rely on every day. We’re building secure, resilient and innovative payment experiences for today and for Australia’s digital future.

We’re looking for a Lead Business Analyst to guide analysis across key initiatives, lead and develop a team of business analysts, and help turn complex business needs into practical solutions.

The opportunity

You’ll lead a team of business analysts allocated across a range of projects, conducting regular check ins and quarterly reviews, and providing coaching and mentoring to drive best practice and consistency across the team.

As an active member of the Business Analysis Community of Practice (CoP), you will contribute to capability development, knowledge sharing, and continuous improvement across the broader BA function.

You will also ensure that business analysis artefacts are of a high quality, meet delivery and governance standards, and deliver meaningful value.

Finally, you will be involved in business analysis tasks ranging from early investigation and scoping through to delivery. Working closely with stakeholders across the business and technology teams, you’ll clarify priorities, shape requirements and recommendations.

What you’ll do

• Work closely with the Delivery Lead and Project Managers to ensure business analysis activities support project delivery.
• Lead analysis across the project lifecycle, including business cases, feasibility assessments, impact analysis and project scoping.
• Guide requirements elicitation, analysis, documentation, prioritisation and management through delivery and into operations.
• Develop and oversee business process, data and other models that support sound decisions and effective solutions.
• Build trusted relationships with stakeholders, bringing different perspectives together and resolving competing priorities.
• Identify opportunities to improve processes, assess risks and recommend options that support business goals.
• Communicate findings, progress and recommendations clearly to business and technology audiences.
• Maintain the quality and consistency of the team’s analysis deliverables.
• Coach and mentor business analysts, supporting their performance and professional growth.
• Contribute to the wider Business Analysis community through thought leadership and continuous improvement of methods and standards.

What you’ll bring :

• Around 5–7 years of progressive business analysis experience, including work on complex initiatives.
• Experience leading or mentoring a small team of business analysts.
• Strong skills in business situation analysis, feasibility assessment, business case development and requirements management.
• Confidence modelling business processes and data, and translating findings into clear recommendations.
• Experience supporting user acceptance testing and assessing whether solutions meet business needs.
• A collaborative approach to stakeholder engagement, facilitation and decision-making.
• Familiarity with structured business analysis frameworks and delivery practices, including Agile and Waterfall.
• Experience with delivery tools such as Jira.
• A degree or equivalent experience.
• Knowledge of payments technology, IT systems or financial services will be highly regarded.

What happens next:

At AP+, we believe in the power of passion, pride, and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal. If you're ready to be a game changer, please submit your application. The Talent Acquisition team will endeavour to review your application and notify you of the outcome within two weeks.

We want to remove all barriers to inclusion so if you need advice or support with your application, we're here to help. Please reach out to recruitment@auspayplus.com.au. We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not partnering with Recruitment agencies for this role.