Job Description

About Us

Majesco isn’t just riding the AI wave – we’re leading it for the P&C, L&AH, and Pension & Retirement markets. Born in the cloud and built with an AI-native vision, we’ve reimagined the insurance and pension core as an intelligent platform that enables insurers and pension & retirement providers to move faster, see farther and operate smarter. As leaders in intelligent SaaS solutions, we’ve embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration so our customer can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and long-term financial security for policyholders and plan participants.

In a world where change is constant, our native-cloud SaaS platform empowers insurers, MGAs, and pension & retirement providers with the agility to adapt to evolving risk, regulation, and market expectations, modernize operating models, and accelerate innovation at scale. With 1400+ implementations and more than 375 customers worldwide, Majesco is the AI-native solution trusted to power the future of insurance and pension & retirement. Break free from the past and build the future of insurance

At Majesco, this means joining a team leading the insurance and retirement industry through the AI revolution. You’ll collaborate with experienced leaders and global teams building and scaling AI-native solutions that solve complex, real-world challenges - where innovation moves from concept to production, decisions carry real weight, and execution matters. If you’re looking for a place where your expertise is trusted, your judgment is valued, and your work helps define what’s next for intelligent insurance and retirement technology, Majesco is where that work happens.

The Business Analyst is tasked with understanding a customer's business change needs, assessing the business impact of those changes, capturing, analyzing and documenting requirements and supporting the communication and delivery of requirements with relevant stakeholders and the development team. This role is a part of the Customer Engagement team and will contribute to the overall success of various customer projects.

To be successful in this role, you must be comfortable working directly with customer contacts to understand business needs and strategic objectives and create requirements, business process diagrams or use cases that can be used to deliver new or changes to software solutions. Business Systems Analysts must collaborate and partner effectively with the project team to manage risks, solve complex problems and create successful outcomes that ensure an industry leading customer experience.

Key Responsibilities

• Collect and analyze the customer’s business requirements and document prior to transferring to
  
  development team
• Evaluate the data collected through task analysis, business process, surveys and workshops
• Prioritize requirements with customers and track the developers progress during each Sprint
• Participate in Sprint planning meetings to ensure customer needs are being addressed as necessary
• Provide suggestions to the development team during the development stage of product to meet the
  
  customer’s business needs
• Communicate effectively with customers and internal teams to deliver product’s functional requirements
  
  like screen, interface, and GUI designs
• Document the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate client
• Become a partner with customers, assisting them with strategic planning regarding their product strategy
• Design and execute test scripts and test scenarios
• Manage any change requests related to the working project plans daily to meet the agreed deadlines

All About You

• Bachelor’s degree in Business Administration, Computer Science, or any related field from an accredited
  
  institution
• Master’s degree in Business Administration is an added advantage
• Successful project delivery using Object Oriented Analysis (OOA) or Domain Driven Design (DDD) technique
• Experience and knowledge of Disability Claims Management or Absence Management
• Advanced skills in Ms Word, Outlook, and Excel
• Solid mathematical aptitude and effective project management skills
• Ability to analyze and document complex business processes
• Ability to make effective decisions under pressure
• Ability to think analytically and should be a problem solver
• Ability to gather and interpret relevant data and information
• At least two years Business Analyst experience in an IT environment, preferably Agile

Nice to Have

• Experience in Insurance industry
• Good Communication Skills
• Problem Solving
• Good Team Player