Job Description

The Lead Business Analyst will serve as the voice of the business, ensuring that London Market insurance needs—covering underwriting workflows, policy lifecycle processes, and functional requirements—are accurately captured, documented, validated, and translated into a structured delivery backlog. The role includes producing clear and actionable user stories with well‑defined acceptance criteria that align to London Market business outcomes. The ideal candidate will demonstrate strong experience working in iterative/Agile environments, along with a solid understanding of London Market operations. This includes delegated authority, placement processes, bordereaux management, and underwriting support functions. They will apply Agile principles to collaboratively solve problems, refine backlogs, and shape outcomes that directly support the modernisation of the organisation’s core insurance applications. This is a hands‑on role requiring close partnership with development teams, underwriters, product owners, and London Market stakeholders throughout the analysis, development, and testing phases. The Lead Business Analyst will ensure all deliverables remain aligned to acceptance criteria and the intended underwriting and business outcomes

Responsibilities

• Represent Underwriting SMEs, and wider London Market business stakeholders within the delivery team.
• Act as the primary liaison between the Product Owner, underwriters, claims/operations SMEs, and technical teams regarding business needs and LM‑specific processes.
• Lead regular sessions to communicate progress, demonstrate new functionality, refine requirements, and ensure prioritisation aligns with underwriting and LM operational value
• Define clear outcomes aligned to underwriting and policy lifecycle objectives.
• Maintain backlog items in Azure DevOps, ensuring:
• User stories follow LM best‑practice structures.
• Prioritisation reflects underwriting value, risk impact, and regulatory considerations.
• Stories include sufficient detail for technical teams, especially where LM data structures or integration with underwriting platforms are involved.
• Each story includes a defined Definition of Done and assigned underwriting stakeholder for sign‑off.
• End‑to‑end traceability is maintained across the SDLC.
• Work with the Project Test Lead to plan UAT scenarios tailored to LM business processes, underwriting validation steps, and regulatory requirements.
• Ensure test coverage reflects underwriting outcomes, placement workflows, policy issuance, endorsements, and bordereaux handling.
• Provide timely progress updates, ensuring alignment between BA deliverables and London Market operational goals.

Qualifications

• BCS Business Analysis International Diploma (or equivalent)

Essential skills

• Strong business analysis experience within Agile/iterative delivery environments.
• Demonstrable experience in London Market or specialty insurance, ideally including:
  • Underwriting processes
  • Delegated authority & bordereaux
  • Policy administration
• Proven ability to capture and translate LM requirements into high‑quality user stories.
• Excellent communication skills with underwriters, brokers, SMEs, and technical stakeholders.
• Strong understanding of requirements traceability and alignment to underwriting outcomes.
• Ability to analyse ambiguity and drive clarity through collaboration with LM stakeholders.

Experience

• Experience with BPMN 2.0 for mapping underwriting and LM business processes.
• Experience using Azure DevOps (ADO) for backlog, user story, and test traceability.
• Experience supporting UAT phases in an insurance context, particularly London Market programs.

Benefits

• Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges 
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects  
• Always working as one team, our people are not afraid to think big and challenge the status quo 

• As a Disability Confident Committed Employer we have committed to:
  • Ensure our recruitment process is inclusive and accessible
  • Communicating and promoting vacancies
  • Offering an interview to disabled people who meet the minimum criteria for the job
  • Anticipating and providing reasonable adjustments as required
  • Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people

“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive