Job Description

Counter Lead - HVAC Products | Carrier Enterprise | Garland, TX

Introduction:

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dedicated Counter Lead. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.

Company Website:

www.carrierenterprise.com

Counter Leads help oversee the day-to-day operations within a physical store. This role requires mentorship of Counter Sales and Warehouse Associates as well as regular communication with customers. Counter Sales Leads may also be responsible for procuring and managing inventory, participating in the interviewing process and onboarding new staff, and opening and closing the branch location. This position is eligible for performance-based bonuses and incentives.

Essential Duties and Responsibilities: Counter Lead

• Partner with Branch Sales Manager to lead the day-to-day operations of the branch
• Provide mentorship to other Counter Sales and Warehouse Associate's to ensure adherence to company policies
• Assist with the inventory of store products including restocking needs
• Provide solutions to customers and technical expertise as needed
• Answer phone calls and respond to branch related emails and other communications
• Ensure physical location is properly maintained including EH&S and operational policies
• Take some ownership of store sales and margin goals and provide insight to help meet sales and margin goals; work with Branch Sales Manager on the sales & margin components that impact the P&L.
• Collaborate with internal departments that impact sales and profitability (i.e Credit, Account Managers, Pricing, etc. )

This role may require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities. Candidates should be prepared to travel, with advance notice provided whenever possible or as it relates to their specific role.

Qualifications:

• Ability to work well in a fast-paced retail store environment.
• At least 3-5 years of HVAC or similar industry knowledge/experience preferred.
• Computer skills are essential; proficiency with Microsoft applications.
• Heightened focus on providing excellent customer service.
• Must be sales-driven with the ability to lead and motivate sales and operational staff.
• Prior Forklift certification preferred.

Requirements:

• High School Diploma or GED equivalent; Associate's Degree in business, marketing, or related field preferred.
• 1-3 years of proven and successful experience as a sales associate.
• Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.

Benefits:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program

Invitation to Apply

Full-time and part-time positions are available. To explore this exciting (insert position here) opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.

Qualifications

Requirements:

• High School Diploma or GED equivalent; Associate's Degree in business, marketing, or related field preferred.
• 1-3 years of proven and successful experience as a sales associate.
• Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.