Job Description

• Lead staff and daily operations of the box office. Responsible for opening and closing, in rotation with management.
• Respond to guest issues, complaints, and employee needs. Help other departments resolve seating or ticketing issues as needed.
• Perform in the box office agent role. Model sales and service programs as directed.
• Support employee training by coaching team members and providing hands-on demonstrations of daily responsibilities.
• Communicate current events, promos, etc., and related ticketing information staff to ensure seamless guest service.
• Manage ticket block inventory, including fan club, consignment, etc. Work with management to process special ticketing requests. Facilitate artist guest list submissions.
• Organize and maintain supplies. Ensure equipment and supplies are in working order and stocked for the upcoming shift. Report issues to appropriate departments (maintenance, IT, etc.).
• Support labor efficiency, adjusting staff based on business demands.
• Run unbalanced reports at end of day.
• Perform other duties as assigned.

• High school diploma or equivalent required

• 2+ years' experience in a service environment
• 1+ years' supervisory experience preferred
• Call center or box office/ticketing experience preferred

• Effective written and verbal communication skills
• Attention to detail and organization skills
• Leadership skills required
• Basic computer skills required
• Able to work during peak times, including evenings, weekends and holidays, to support business needs