Job Description

Company

Cox Automotive - USA

Finance

Lead Billing Specialist

Individual Contributor

No remote option; must work at a specified Cox location

No

Day

Compensation

Hourly base pay rate is $24.23 - $36.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, entering RO into service database system.

• Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times.

• Prepare actual invoice off created RO by applying customer specific rates and mark-ups.

• Improve RO quality by identifying weak points (e.g., the story, missing information, incorrect information), edit ROs such that customer disputes are eliminated while FSCA invoices full amount for service provided.

• Reach out to technicians and Mobile Technician Leaders on repairs and required information to process invoices.

• Create vehicle repair service estimates based on complied information from Mobile Technicians and Customers.

• Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues.

• Gather necessary paperwork and upload into system for records.

• High School Diploma/GED and 7 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience; or 9 years’ experience in a related field

• Proficient with Mitchell One or similar estimating systems

• Strong communication skills (written, verbal and phone) and customer service skills.

• Proficient computer skills (MS Office, emails, typing, etc.)/software navigation capabilities to generate repair estimates and edit and process invoices.

• Has a sense of urgency daily; is action oriented; acting with a minimum of planning.

• Existing knowledge of standard repair times (SRT) for common services.

• Experience in service writing is preferred.

• Works well independently but also effective within team environment.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Maintains professional but friendly demeanor.

• Demonstrates strong interpersonal and customer service   skills.

• Communicates clearly and effectively.

• Pay close attention to detail.

• Exhibit’s ability to remain calm and polite when dealing with frustrated customers and/or technicians.

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.