Job Description

Key Responsibilities

BGV Governance & Leadership

• Own and govern the complete Background Verification lifecycle for new joiners, re‑hires, internal transfers, and client‑specific BGVs.
• Act as the BGV process owner, ensuring alignment with internal policies, SOPs, and evolving client requirements.
• Provide strategic direction and mentorship to the BGV team, including Senior Associates and Associates.

Escalation, Risk & Decision Making

• Serve as the final review authority for complex Red and Amber BGV cases and exception approvals.
• Review case histories, assess risk impact, and recommend outcomes in collaboration with HRBP, Business, and Leadership.
• Ensure all exceptions are documented with appropriate justifications and approvals as per policy.

Vendor & Stakeholder Management

• Lead and manage relationships with approved BGV vendors, monitor SLAs, quality, and turnaround times.
• Drive vendor performance reviews, issue resolution, and cost optimization initiatives.
• Act as a key stakeholder interface with Recruitment, PMO, HRBPs, Legal, and Business teams.

Compliance, Audit & Policy Ownership

• Ensure BGV processes comply with internal policies, client contracts, and applicable legal/data‑privacy requirements (India and global).
• Lead internal and external audits by providing audit‑ready documentation, reports, and evidence trails.
• Review, update, and roll out BGV SOPs, policies, and process changes in line with regulatory and client needs.

Reporting, Metrics & Process Improvement

• Define and track BGV KPIs, dashboards, SLA adherence, risk trends, and vendor performance metrics.
• Present periodic BGV updates, risk summaries, and improvement plans to HR and senior leadership.
• Drive process improvements, automation initiatives, and standardization across regions and clients.

Required Skills & Experience

Experience

• 8+ years of progressive experience in Background Verification, HR Operations, Risk, or Compliance roles.
• Proven experience leading BGV teams and handling high‑risk and high‑volume environments.

Functional Expertise

• Strong understanding of BGV checks: Employment, Education, Criminal, Address, UAN, Credit, Sanctions, and Client‑specific checks.
• Hands‑on experience managing Red/Amber cases, terminations, and exception handling.
• Deep familiarity with BGV policies, escalation matrices, and audit frameworks.

Leadership & Soft Skills

• Strong people‑management and stakeholder‑influencing skills.
• High ownership mindset with sound judgment and risk‑assessment capability.
• Excellent communication, documentation, and presentation skills.

Educational Qualification

• Graduate/Post‑Graduate in Human Resources, Business Administration, Law, or a related field.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law

Candidate Application Notice