Job Description

Compensation Amount:

24.03 USD Hourly

Job Summary

Provide a consistently high standard of guest service, cleanliness, product presentation, cost control, and sales for coffee, specialty drinks, and various food items. Complete guest transactions and assist employees with voids, corrections and related situations in a friendly, accurate, and efficient manner. Supervise the café in the absence of the Supervisor.

Job Description:

ESSENTIAL FUNCTIONS

• In the absence of the supervisor, coordinate and monitor breaks and lunches
• Greet guests in a polite, positive manner; take food and beverage orders
• Prepare requested food and/or drinks and deliver to guest
• Assist guests through friendly interactions, answering questions, and completing sales on register/POS system in an accurate, efficient and friendly manner; assist employees with same
• Maintain store displays daily through stock rotation, cleaning, and organizing
• Receive and verify quantities of merchandise, organize and stock store, set displays
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred
• Knowledge of or ability to learn how to create specialty coffees and other drinks
• Strong sanitation habits; strong guest service abilities; actively look for ways to assist guests and co-workers
• Ability to learn and use POS system including computerized cash register and credit card terminal

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
• Able to stand for extended periods
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

• POS (Point of Sale) system including cash register and credit card terminal; Phone system
• Specialty coffee machines and dispensers
• Required Personal Protective Equipment (PPE) used: gloves, goggles

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.