Job Description

Oversees the daily shift operations of the coffee shop, ensuring consistency in quality, service, and cleanliness. This position serves as a peer leader, supporting, training, and mentoring fellow baristas to uphold established standards. In the absence of the Supervisor, this position is responsible for coordinating shift operations, maintaining inventory levels, and ensuring compliance with food safety and sanitation protocols.

Schedule: Monday - Friday 6:45 am - 3:15 pm

Job Responsibilities:

• In the absence of management, assume a leadership role responsible for completing all required daily tasks (e.g., schedule alterations, product orders, cleaning assignments, opening or closing procedures).
• Ensure deliveries are accepted and stored according to departmental requirements.
• Communicate customer feedback to managers and recommend new menu items.
• Supervise cleanliness throughout the work area and maintain and update accurate records.
• Understand and use relevant food services procedures and processes, to ensure consistency and compliance.
• Train and guide team members around complex activities within their own area and address any escalations/ deviations.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintain regular and predictable attendance.

Minimum Education and/or Training:

• High school diploma/GED required.
• Bachelor's degree preferred in a related field (e.g., Hospitality management).

Minimum Experience:

• High school diploma/ GED with 4+ years OR Bachelor's degree with some relevant experience.
• Strong experience in a direct hospital environment, with food services preferred.
• Strong experience in hospitality service environment monitoring and managing activities related to own area (e.g., Food preparation, Cash management, Coffee/Beverage preparation).
• Strong understanding of safety and sanitary requirements of a food service operation.
• Proven performance in earlier role.

Licensure, Registration, and/or Certification Required by SJCRH Only:

• Certified Food Protection Manager Certificate through an approved ANSI program within 30 days of employment.
• Certified Starbucks Barista with a Barista Trainer Certification.
• Coffee academy program completion within 6 months.

Special Skills, Knowledge, and Abilities:

• Good knowledge of standards, guidelines, and regulations pertaining to the food services.
• Performs a wide variety of duties to support delivery within own area (e.g., cook, attendant, chef, catering, maintaining temperature), with minimal supervision.
• Demonstrates physical fitness and is able to work in a stressful environment.
• Breaks down complex problems into elements, prioritizes and works on them in an organized way.
• Is willing to challenge existing assumptions where relevant.
• Consistently generates innovative approaches to address needs and problems.
• Uses active listening skills to encourage two-way communication.
• Is able to present complex technical information to a mixed audience in an effective manner.
• Proactively connects with cross-functional peers and superiors with purpose, effectiveness, and sensitivity.
• Promptly and effectively responds to customer queries and requests.
• Explores creative and well-researched solutions for customer needs.
• Prioritizes responses to customer queries; escalates/redirects effectively for quicker resolution.
• Clarifies responsibility and accountabilities for the delivery of complex deliverables/processes.
• Clearly articulates scope, activities, resources, timing, and contingencies while remaining flexible in the face of unforeseen and unfamiliar issues.
• Focuses on ways to improve quality and efficiency within the area.

Physical Demands and Working Conditions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand.
• The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to sit and stoop, kneel, or crouch.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals and extreme heat.
• The noise level in the work environment is usually moderate.
• An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.
• The employee must move about the work space to access work surface and shelves, cabinets, drawers, and equipment that are at, below or above the work surface.
• Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time as business needs dictate.
• This job description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
• The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $19.50 - $33.00 per hour for the role of Lead-Barista.

Explore our exceptional benefits!

St. Jude is an Equal Opportunity Employer

No Search Firms

St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.