Job Description

What this Job Entails:

The AV Engineer job family at Astreya supports the design, deployment, maintenance, and optimization of audio-visual (AV) and unified communications (UC) technologies in a global, fast-paced technology environment. This includes AV infrastructure in conference rooms, event spaces, executive communication platforms, and streaming/broadcast capabilities. As levels progress, responsibilities shift from execution and troubleshooting to project leadership, system architecture, global governance, and cross-functional alignment.

Scope:

• Leads strategic AV infrastructure projects, including office builds, retrofits, and executive space upgrades.
• Oversees multi-site AV deployments and ensures alignment with enterprise AV design standards.
• Defines scalable AV solutions and drives innovation for cross-regional collaboration.

Key Deliverables by Level

• Architect complex AV systems across locations, including broadcast/event spaces and executive conference rooms
• Oversee large-scale AV rollouts, retrofits, and infrastructure upgrades
• Develop and enforce AV design standards, configuration templates, and quality benchmarks
• Collaborate cross-functionally to align AV deployments with IT security and networking policies
• Analyze performance data and recommend innovations to improve reliability and user experience.

Your Roles and Responsibilities:

• Assist with AV equipment setup, teardown, and room resets.
• Perform routine checks and preventive maintenance of AV gear.
• Respond to and resolve simple technical issues under supervision.
• Escalate unresolved issues promptly to higher-level engineers.
• Log and track support tickets accurately.
• Troubleshoot and resolve intermediate AV/VC issues across rooms and endpoints.
• Maintain AV asset inventory and perform firmware/software updates.
• Support live meetings, events, and broadcasts (e.g., Zoom, MS Teams).
• Document root cause analysis and resolutions.
• Coordinate with vendors for repairs and replacements.

Additional Responsibilities:

• Act as AV/VC SME for a region or major site
• Design, implement, and optimize AV system configurations and room standards
• Lead AV deployments and upgrades in collaboration with Facilities and IT
• Monitor performance metrics and drive proactive issue resolution
• Train and mentor junior engineers and support staff
• Oversee project management for global AV initiatives (e.g., standardization, scaling).
• Evaluate and deploy emerging technologies for hybrid work and collaboration.
• Define and enforce global AV infrastructure standards.
• Serve as escalation point for high-impact incidents.
• Partner with network and security teams to ensure AV system integrity.
• Define enterprise AV strategy, roadmap, and architecture.
• Lead AV planning for global new offices, executive spaces, and event environments.
• Manage vendor relationships, procurement, and budget alignment.
• Influence executive-level decisions on hybrid work, broadcast, and collaboration tech.

Establish governance model for AV operations, analytics, and SLAs.

Education and/or Work Experience Requirements:

• Associate degree or Bachelor's degree in a technical or engineering field.Master’s degree in IT, Engineering

Minimum Requirements

5–8 years of AV engineering experience with a focus on system design, multi-site deployments, or infrastructure leadership.Experience coordinating vendors, managing budgets, and ensuring compliance with global AV standards.

Preferred Certifications (All Levels):

• AVIXA CTS, CTS-I, CTS-D
• Crestron, Extron, Q-SYS, Biamp certifications
• Zoom Rooms, Microsoft Teams Rooms (MTR) deployment certifications
• Dante Certification (Level I–III)
• Project Management (PMP, Agile) for Levels IV–V
• OSHA or equivalent safety certifications for on-site roles

Knowledge, Skills & Abilities (KSAs):

• AV hardware (cameras, microphones, DSPs, speakers, displays)
• AV-over-IP and digital signage systems
• VC platforms (Zoom, Teams, Webex, Meet)
• Signal flow and control systems (Crestron, Q-SYS, AMX)
• Troubleshooting audio/video/networking issues
• Technical documentation and knowledge base creation
• AV system design and commissioning (Level III+)
• Project scoping and stakeholder engagement (Level IV+)
• Work independently and collaboratively in a fast-paced environment
• Adapt to evolving technologies and priorities
• Communicate with technical and non-technical audiences

Provide white-glove support for executives and high-visibility events (Level III+)

Competencies:

Each level represents a progression in complexity, autonomy, and responsibility. The higher the level, the more critical thinking, leadership, and expertise are required.

Technical Expertise :

• Designs and optimizes AV system architectures
• Oversees AV infrastructure upgrades and room standardization

Problem Solving & Innovation :

• Leads root cause analysis for complex failures
• Drives AV process improvement and automation efforts

Communication & Customer Service :

• Collaborates with cross-functional leaders and vendors
• Presents system updates and deployment plans

Project & Time Management :

• Manages multi-site projects and ensures timely delivery
• Develops deployment schedules and resource plans

Systems Integration & Governance :

• Defines governance protocols for AV design, deployment, and lifecycle
• Ensures global consistency in room standards

Physical Requirements

• Ability to lift up to 50 lbs (equipment such as speakers, racks, monitors)
• Comfortable with frequent standing, bending, climbing ladders, and working in ceiling spaces
• Must be able to operate hand tools and diagnostic equipment
• Work in varied environments (conference rooms, labs, event spaces, outdoors)
• Travel may be required
• Use of personal protective equipment (PPE) may be required for on-site roles