Job Description

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do:

Reporting to the Internal Audit Manager, the Lead Auditor will be responsible for overseeing Senior and Staff Auditors and performing the more complex portions of audit engagements to review adequacy of internal controls, efficiency and effectiveness of operations, compliance with policies and regulations, risk management and governance processes.

• Lead Auditors are guided by and demonstrate Customers Bank’s values every day to accomplish the strategy

Assist Audit Manager/Audit Director in execution of the annual audit plan

• Lead in audit planning, including development of risk assessments and audit programs
• Assign audit fieldwork to Senior and Staff Auditors, including the testing of the design and effectiveness of internal controls
• Perform audit fieldwork for the more complex portions of audit engagements
• Document audit results and audit issues in accordance with Corporate Audit Policies and Procedures
• Oversee/manage Senior and Staff Auditors, as assigned
• Review audit field work prepared, and audit issues identified by Senior and Staff Auditors as assigned, and provide review/coaching feedback
• Coordinate with Audit Manager/Audit Director to determine appropriate recommendations for management
• Draft audit reports for review by the Audit Manager/Audit Director
• Complete audit assignments within established budgets and due dates
• Provide external audit support as needed
• Keep current on relevant regulations pertaining to audits and the financial services industry
• Implement best practices and procedures to improve the efficiency and effectiveness of the audit group such as CAAT’s (Computer Aided Auditing Techniques)
• Build and maintain effective relationships with management and the Audit Team
• Provide consistent quality customer service to all constituents of internal audit
• Other duties as assigned

What do you need?

• Bachelor’s degree in accounting, finance or business preferred
• Certification as a CPA, CIA, and/or CFE, or a candidate for such certification
• Minimum of 5 – 7 years of financial institution audit or equivalent experience
• Proficient in applying professional auditing principles and practices (Institute of Internal Auditor’s International Professional Practice Framework)
• Knowledge of financial accounting and reporting concepts, controls over financial reporting, accounting department operations and general ledger systems, especially within the financial institutions or financial services industries
• Knowledge of internal control identification, evaluation and testing concepts under Sarbanes-Oxley and COSO 2013
• Ability to successfully manage multiple assignments simultaneously and oversee/manage assigned staff
• Ability to accept responsibility and account for his/her actions
• Ability to perform work accurately and thoroughly
• Ability to communicate orally and in writing clearly and concisely
• Ability to actively and skillfully conceptualize, apply, analyze and/or evaluate information generated by observation, experience, reflection, reasoning or communication
• Ability to formulate a sound decision using the available information
• Ability to effectively build relationships with constituents and co-workers
• Ability to manage own time, priorities, and resources to achieve goals and utilize the available time to organize and complete work within given deadlines
• Ability to work with Microsoft Suite and learn/work with other Customers Bank’s applications
• Ability to travel when needed
• Familiarity with AI or other automation tools

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.