Job Description

Job Location: JBD - Durham, NC 27708
Position Type: Full TimeAt the JB Duke Hotel, we don’t just host meetings - we create seamless, elevated experiences that leave a lasting impression. As our Lead Audio Visual Technician, you will play a critical role in delivering flawless execution behind the scenes, ensuring every presentation, meeting, and event runs without a hitch.
This is a hands-on leadership role for someone who thrives in a fast-paced hospitality environment, enjoys problem-solving in real time, and takes pride in delivering exceptional service through technical excellence.
What You’ll Do
- Lead the setup, operation, and breakdown of audio-visual equipment for meetings, conferences, and special events
- Operate and support microphones, sound systems, projectors, video conferencing platforms, and lighting systems
- Partner closely with Event Managers, Conference Services, and clients to understand event needs and deliver customized AV solutions
- Conduct pre-event testing to ensure all equipment is fully operational and event-ready
- Provide real-time, on-site technical support - troubleshooting quickly and confidently when it matters most
- Maintain and manage AV equipment inventory, ensuring all assets are in excellent working condition
- Coordinate repairs, upgrades, and preventative maintenance as needed
- Stay current on emerging AV technologies and proactively recommend enhancements to elevate the guest experience
- Train and mentor team members on AV systems and best practices
- Support the development and continuous improvement of AV standard operating procedures
- Ensure compliance with all safety standards and operational protocols
- Deliver exceptional, responsive service to clients and guests—every interaction matters
What We’re Looking For
- Previous audio-visual experience in a hotel, conference center, or similar hospitality environment strongly preferred
- Strong working knowledge of AV systems, including sound, video, lighting, and conferencing platforms
- Ability to troubleshoot technical issues quickly and effectively under pressure
- Excellent communication and customer service skills
- Highly organized with strong attention to detail
- Ability to lead by example and support a collaborative team environment
- Flexibility to work evenings, weekends, and holidays based on event schedules
Why Join Us?
At JB Duke Hotel, you’ll be part of a team that values excellence, collaboration, and creating memorable guest experiences. We take pride in delivering service that goes beyond expectations - and that starts with our people.
We offer a comprehensive benefits package, including:
- Medical, Dental, and Vision Insurance
- Short- and Long-Term Disability Coverage
- Employer-Paid Life Insurance
- 401(k) with Company Match (eligible after 6 months)
- Generous Paid Time Off - including 8 Paid Holidays
- Complimentary Employee Meals
- Free Parking
- Employee Assistance Program (EAP)
- Family & Friends Hotel Discounts
- Opportunities for Growth and Development

Qualifications
- 3 years of Audio-Visual experience preferred. Related degree, training or certification is a plus.
- Firm knowledge of presentation software such as Microsoft PowerPoint and Apple Keynote application.
- Firm knowledge of Video Conference applications such as Zoom, GoToMeeting, and Microsoft Teams.
- Audio Visual installation and troubleshooting experience.
- Lifting up to 50 pounds
- Developed English skills both written and orally.