WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
To Develop and implement a comprehensive quality assurance program for FNA management service so Establish communicate and monitor quality standards performance metrics and key performance indicators KPI so Conduct regular quality audits and evaluations of processes transactions and customer interactions
o Lead mentor and motivate a team of quality assurance professionals
o Provide coaching and training to ensure consistent and high quality performance
o Foster a culture of accountability continuous improvement and teamwork within the quality team
o Identify areas of improvement and work with cross functional teams to implement enhancements
o Proactively address service gaps and implement corrective actions to prevent future issues
o Stay up to date with industry best practices and emerging trends to enhance our services Quality
o Create and distribute regular quality reports to management highlighting performance trends areas for improvement and success stories
o Analyze data to identify root causes of quality issues and recommend solutions
o Collaborate with clients to understand their quality expectations and feedback
o Act as a liaison between clients and internal teams to address quality concerns and implement improvements
o Ensure compliance with industry regulations and quality standards
o Keep abreast of changes in regulations and standards to maintain compliance
o Any Graduate
o Familiarity with Shipping industry regulations
o Strong knowledge of quality assurance methodologies and tool
o Excellent leadership interpersonal and communication skills
o Analytical and problem solving skills with the ability to interpret data and make data driven decisions
o Certification in quality management e.g. Six Sigma Lean is a plus
Graduate
WNS, part of Capgemini, is an Agentic AI-powered intelligent operations and transformation company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over 700+ clients across various industries. WNS delivers an entire spectrum of transformative solutions that entail industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and data-led analytics solutions to solve operational challenges and drive strategic growth journeys for businesses. As of June 30, 2025, WNS has 66,000+ professionals across 64 delivery centers worldwide, including facilities in the United States, the United Kingdom, Canada, Turkey, Poland, Romania, China, Costa Rica, Malaysia, the Philippines, South Africa, Sri Lanka, and India.
