Job Description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

• Quality Monitoring: - Assist in the monitoring of transactions to ensure adherence to quality standards.
• Conduct regular audits and evaluations of transactional processes. Along with Ops Managers, conduct RCAs & define CPAs to mitigate slippage of errors .Drive ‘Reduction in Customer Comebacks.
• Data Analysis: - Analyze transaction data to identify trends, issues, and areas for improvement.• Prepare detailed reports on quality performance and present findings to management.
• Process Improvement: - Collaborate with cross-functional teams to implement enhancements in transactional processes.• Contribute to the development and refinement of quality assurance methodologies.
• Training Support: - Assist in the development and delivery of training programs for staff on quality standards and best practices.• Provide guidance and support to team members on quality-related inquiries.
• Compliance Assurance: Ensure that all transactional quality processes comply with relevant regulations and organizational policies.
• Stay informed about industry best practices and regulatory changes.

Qualifications

• Any Graduate/PG/MBA.
• Minimum 2 Years of Work Experience in Travel Quality Assurance or a related area.
• Familiarity with quality management tools and methodologies (e.g., Six Sigma, ISO) is a plus.
• Strong analytical skills and attention to detail.• Excellent communication and interpersonal skills.