WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Achieve monitoring targets (Remote calls, side by side monitoring or real time monitoring)Assess the quality and accuracy of the calls / documents monitored / evaluated including critical / fatal errorsPerform additional monitoring for nesting associates, bottom performers and outliersDocument quality scores, and specific observations/ feedback/ comments in the monitoring form.Provide feedback to the process (Associates) on evaluations done. Conduct process meetingProvide frequency based feedback / coaching on quality issues. Attend Calibration Calls (Internal and External) and ensure a minimum variance in assessment.Provide Reports agreed with Client / operations in a timely manner with accuracyProduction (post socializing with the clients & only in case of sudden volume influx situation) Ensure zero disputes on calls monitored or documents/cases QC'dAnalyse root cause of the errors and share trending’s on various performance measures.Undertake quality improvement initiatives
B. com/M com/MBA Finance
WNS, part of Capgemini, is an Agentic AI-powered intelligent operations and transformation company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over 700+ clients across various industries. WNS delivers an entire spectrum of transformative solutions that entail industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and data-led analytics solutions to solve operational challenges and drive strategic growth journeys for businesses. As of June 30, 2025, WNS has 66,000+ professionals across 64 delivery centers worldwide, including facilities in the United States, the United Kingdom, Canada, Turkey, Poland, Romania, China, Costa Rica, Malaysia, the Philippines, South Africa, Sri Lanka, and India.
