WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
LEAD TO SALES MANAGEMENT
Ability to build desire and instill the expectation of pleasure and delight
Lead qualification, understanding of customers needs and desires and the matching of vehicles and accessories to meet the customer’s needs
Handling of and responses to lead to sales queries; without unnecessary hand-overs if possible
Be an active participant in support of a high performance and effective support Team
Interact with Teams, all stakeholders and 3rd Parties, to resolve queries and issues reported, efficiently, effectively and quickly
Ensure unimpeded sales processes and act quickly on process alerts to recover or progress deals by actively proposing suitable, alternative options
Track issues and do follow-ups to ensure complete and successful resolution
Communicate with the Team to share information (Participate in meetings for the Team to track and manage performance, share information and manage issues)
Actively attend all training and knowledge development opportunities, to expand personal capabilities
Request assistance to develop knowledge of companies products, technologies, systems and processes, as well as improving customer handling skills
Provide 1st line systems and process support (without unnecessary hand-overs to other parties)
Personally demonstrate the JLR Customer First and Modern Luxury principles
Do the effort so the customer does not have to worry
Provide a warm, sincere, meaningful contact and conversation; being respectful of the customer’s time and circumstances
Listen (to understand and get it first time right), and acknowledge
Ensure optimal data completeness and accuracy
Comply with inbound and outbound targets and contact KPIs in all enquiries, issues, actions and tasks
Accurately records all interactions, information and actions on the designated JLR systems
Always align with the customers preferences and communication channel requirements
Grade 12
2 years Customer Service Experience in a contact centre environment
Both written and verbal command of Portuguese
WNS, part of Capgemini, is an Agentic AI-powered intelligent operations and transformation company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over 700+ clients across various industries. WNS delivers an entire spectrum of transformative solutions that entail industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and data-led analytics solutions to solve operational challenges and drive strategic growth journeys for businesses. As of June 30, 2025, WNS has 66,000+ professionals across 64 delivery centers worldwide, including facilities in the United States, the United Kingdom, Canada, Turkey, Poland, Romania, China, Costa Rica, Malaysia, the Philippines, South Africa, Sri Lanka, and India.
