Job Description

Lead Associate - Communications Systems

Department: IT

Employment Type: Permanent - Full Time

Location: Pune

Key Responsibilities

• Own the technical architecture of Davies' communications technology ecosystem
• Ensure communications platforms are integrated, optimised and aligned to business needs
• Partner with Corporate Communications to shape platform roadmaps and future development
• Act as the technical lead and escalation point for communications technologies and related services
• Lead the delivery of Corporate Communications technology projects and transformation initiatives

• Technical lead for migration of Intranet
• Develop migration roadmap and implementation plans
• Oversee testing, quality assurance and successful transition activities
• Provide technical leadership for the ongoing development, governance and optimization of intranet and employee engagement platforms
• Ensure platform structures, governance and content frameworks support business and communications requirements
• Monitor system performance, adoption and engagement metrics.
• Identify and implement enhancements to improve user experience and business value.

• Develop scalable audience and segmentation frameworks
• Manage distribution lists, Active Directory integrations and communications targeting capabilities
• Support automation of audience selection and distribution processes.
• Ensure effective integration of employee and HR data to improve communications targeting

• Maintain platform governance, security, permissions and operational processes
• Manage relationships with communications technology vendors and partners Act as the technical owner for communications platforms and services
• Lead troubleshooting, issue resolution and continuous improvement activities Support platform upgrades, enhancements and roadmap delivery
• Ensure communications technology investments deliver value and support business objectives

• Provide technical ownership and support for email and messaging platforms. Support Outlook, Poppulo, Teams and shared mailbox environments used by Corporate Communications.
• Resolve delivery, configuration and messaging platform issues.
• Support global communications campaigns and corporate announcements. Troubleshoot issues relating to Mimecast and email delivery services

• Develop and maintain communications reporting and analytics frameworks Deliver insights on platform performance, audience engagement and channel effectiveness
• Build automated dashboards and reporting solutions
• Support data-driven decision making and continuous optimisation of communications technologies

• Build strong partnerships across Enterprise IT, Corporate Communications, HR and business functions
• Translate business requirements into scalable technical solutions
• Act as a trusted advisor on communications technology opportunities, risks and best practice.

Skills, Knowledge and Expertise

• Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience.
• Minimum 3-5 years’ experience administering enterprise collaboration, communications or digital workplace platforms
• Strong understanding of Microsoft 365 technologies, including Teams,SharePoint Online, Outlook and Active Directory
• Experience delivering platform implementations, migrations or transformationprogrammes
• Knowledge of user permissions, governance, taxonomy and content management frameworks
• Strong troubleshooting, stakeholder management and project delivery skills. Experience creating dashboards and reporting solutions using business intelligence tools