EXL

Lead Assistant Manager - PMO

EXL  •  Chennai, IN (Onsite)  •  3 hours ago
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Job Description

Experience:

  • Experience in US Healthcare / Payment Integrity / Payment Services preferred
  • 2 – 4+ years of experience in program management / PMO / operations leadership role
  • Experience managing audit lifecycle, claims operations, or PI functions
  • Strong experience in client-facing roles and stakeholder management
  • Experience in digital transformation / automation initiatives (Preferred)

1.PMO Governance & Program Management

  • Establish and enforce PMO frameworks, governance models, and operational standards
  • Manage end-to-end lifecycle of programs/projects: planning, execution, tracking, and closure
  • Ensure adherence to project timelines, SLA commitments, and delivery metrics
  • Maintain program documentation, playbooks, SOPs, and reporting dashboards
  • Drive portfolio visibility and track program performance across stakeholders

2. Operations Management & Delivery Excellence

  • Oversee day-to-day operations of Payment Integrity / Payment Services workflows
  • Drive operational efficiency, productivity, and quality improvements
  • Ensure compliance with HIPAA, CMS, payer guidelines, and internal policies
  • Monitor KPIs such as quality, productivity, cost savings, recovery, and turnaround time
  • Identify process gaps and lead continuous improvement initiatives

3. Stakeholder & Client Management

  • Act as a key interface between clients, operations, and leadership teams
  • Present performance dashboards, insights, and improvement plans to stakeholders
  • Coordinate with cross-functional teams (Analytics, Compliance, Finance, IT, Training)
  • Manage escalations and ensure timely resolution

4. Analytics, Reporting & Decision Support

  • Drive data-driven decision-making using dashboards and trend analysis
  • Analyze operational and financial data to identify risks and improvement opportunities
  • Prepare executive reports and business reviews
  • Support leadership with strategic insights and recommendations

5. Team Leadership & Capability Building

  • Lead and mentor PMO / operations teams
  • Drive accountability for KPIs, SLAs, and delivery milestones
  • Support workforce planning, training, and performance management

Qualification:

  • Bachelor’s degree in healthcare / Life Sciences / Business Administration
  • MBA from a IIT / IIM or reputed Business management school
  • Certifications: PMP / Lean Six Sigma / Agile

Communication Skill:

  • Strong written (documentation) and oral communication skills

Working Hours:

  • 40 hours per week as Full-time employee
  • Shift time: 10:00 AM IST - 7:00 PM IST
  • Weekends Off

Telecommuter/Internet requirements, if applicable:

High Speed internet connection at home, must be broadband

  • Must understand and adhere with telecommuter policy.

Key Competencies

  • Strategic Thinking & Program Governance
  • Healthcare Operations Expertise
  • Payment Integrity Knowledge (Claims / Coding / Audit)
  • Data Analytics & Reporting
  • Stakeholder & Client Management
  • Process Improvement & Automation
  • Risk & Compliance Management
  • Leadership & Team Management
EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
Website
exlservice.com
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