Job Description

Work Setup: Onsite (Cebu)

Qualifications:

• College graduate
• Minimum of 3 years of experience as Assistant Manager for Operations in a BPO/call center environment

Responsibilities:

• Efficiently manage processes by addressing issues promptly and driving continuous improvements.
• Promote team growth through regular coaching, feedback, and motivation to achieve goals.
• Ensure smooth onboarding by supporting new hires with training and guidance.
• Handle escalations quickly to maintain high customer satisfaction and minimize disruptions.
• Provide clear insights on process and system improvements to equip the team for success.
• Confidently engage in client interactions at the supervisory level to represent the team and address concerns.