Basic Function
Responsible for overall Operations Management
Prepare and present reports on team’s performance, including service delivery, TAT and KPIs
Strive to exceed SLA parameters
Absenteeism, Attrition and Appraisals Management
Essential Functions
Manage activities like PO creation, tracking, maintenance, vendor chargeback, Dotcom and Inventory reporting etc.
Handle escalation, meetings and calls with clients and other stakeholders
Examine data to detect flux, trends, improvement opportunities and risks
Schedule and lead Weekly/ Monthly and Quarterly calls
Review SOP and implement process changes
Ensure adherence to Compliance and Service levels
Perform all other duties as assigned
Performance parameters
Service level adherence
Attrition, Performance and Recognition
Feedback and goal setting
Primary Internal Interactions
Manager and team for daily operations
Other internal teams and Departments
Primary External Interactions
Client and other business area stakeholders
Skills
Technical Skills
Strong understanding of Supply Chain concepts and system associated with the same
Microsoft Office suite
Good exposures to ERPs
Good to have: Advanced MS Excel Knowledge
Process Specific Skills
Good knowledge of Supply chain functions
Experience in preparing and validating reporting
Managing process documents
Establish and validate controls
Soft skills (Desired)
Good Communication skill (Client Interaction)
Ability to multitask
Attention to details
Attentive listener
Soft Skills (Minimum)
Good Communication skill (Client Interaction)
Ability to multitask
Attention to details
Attentive listener
Presentation and Facilitation Skills
Bachelor Degree Min 5 - 6 years of experience
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
