Job Description

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Gainsight Platform Administration
• Serve as the primary administrator for the Gainsight platform
• Configure and maintain customer health scores, rules engines, and automated workflows
• Manage Gainsight objects, data models, and integrations
• Ensure data accuracy and integrity between Gainsight and CRM systems (e.g., Salesforce)
Customer Success Operations Support
• Build and maintain customer lifecycle journeys
• Create and manage CTAs (Calls to Action) and automated triggers for Customer Success Managers
• Support renewal tracking and expansion opportunity identification
• Maintain playbooks and success workflows
Reporting & Analytics
• Develop dashboards and reports to track:
o Customer health
o Renewal pipeline
o Customer adoption
o Expansion opportunities
• Provide insights to leadership on customer engagement and retention trends
System Integration & Data Management
• Manage data integrations between Gainsight, CRM, billing systems, and product usage data
• Ensure customer data is properly structured for health scoring and segmentation
• Monitor data syncs and troubleshoot issues
Process Optimization
• Continuously improve customer success processes through automation
• Identify opportunities to streamline renewals, onboarding, and adoption tracking
• Partner with Sales Operations to ensure alignment between CRM and Gainsight workflows
User Enablement
• Train Customer Success Managers and Renewals teams on effective Gainsight usage
• Create documentation and best practices
• Provide ongoing support to internal users

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