Job Description

How We Work At Chick-fil-A

Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first. Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Lead Analyst, Talent Digital Enablement, serves as a technical expert, project leader, and owner for Product Support Strategy within the People department. This role is responsible for supporting the evolution of our digital talent landscape, specifically focusing on Careers, Performance, Development, Succession, & Talent Acquisition. By leading technical projects and focusing on continual improvement, this individual ensures our systems—including Workday, iCIMS, and emerging AI technologies—are optimized to support Chick-fil-A’s staff and talent strategies.

Functional Specific Duties:

• Manage and collaborate with a 3rd party vendor to meet deliverables
• Organize and track cross-team requests; align priorities with the Product Lead and provide status updates to key stakeholders & partners

Responsibilities

• Lead Technical Projects: Lead digital projects, including the testing and training strategy.
• Product Partnership: Partner with Product Leads to provide technical consultation and testing support for multiple systems.
• Continual Improvement: Responsible for finding opportunities and building processes/structure to automate or simplify work.
• Project Execution: Consult to the business to define and capture requirements, translating them into technology options and system design
• Product Support & Operations Strategy: Understand the business team’s needs and build a strategy to enable a scalable support model for systems and operational processes
• Vendor Selection and Management: Participate in evaluating and testing new technology or services for the overall product portfolio. Manage vendors to ensure quality work.
• Process Optimization: Collaborate with peers and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution
• Technical Support: Point person for day-to-day error handling and system questions from stakeholders

Required Qualifications (Knowledge, Skills, & Abilities)

• Consulting Skills
• Analytical Mindset
• Effective prioritization skills for projects and operations tasks
• Ability to build strong relationships with technical and business partners
• Proactively identify issues and recommend solutions/strategies to resolve issues

Preferred Qualifications (Knowledge, Skills, & Abilities)

• Workday Implementation Experience
• iCIMS Implementation Experience
• AI Implementation Experience

Required Years of Experience

3

Preferred Years of Experience

4

Travel Requirements

10%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Bachelor's Degree

Preferred Major/Concentration

HR, Business, Management Information Systems, Engineering

Relocation Assistance Provided

No