Expeditors

Lead Agent - Transcon, Customer Service

Expeditors  •  Bayan Lepas, MY (Onsite)  •  4 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.
46
AI Success™

Job Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Major Duties and Responsibilities

  • Ensure smooth and timely freight process flow
  • Coordinate and negotiate rates with our contracted vendors
  • Ensure accurate and timely client and vendor billing
  • Interact with customers in arranging their shipments to meet customers service standards
  • Contribute and maintain good relationship with suppliers
  • Meet compliance at all times
  • Network communications, timely responses to emails and requests
  • Work with team to meet KPI standards in accordance with Company procedures
  • Assist in retention calls and complete customer reviews
  • Ensure company credit procedures are followed and utilized effectively
  • Participate to the transition of new business / update to existing business

Qualifications

  • 1 years of industry specific qualification
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word)
  • Fluent in English

Additional Information

Expeditors offers excellent benefits:

  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
Expeditors

About Expeditors

Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.

We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers'​ supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors'​ comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.

To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.

At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."​

Industry
Transportation & Logistics
Company Size
10,000+ employees
Headquarters
Bellevue, Washington
Year Founded
1979
Social Media