Job Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

As a Lead Agent – Ocean Export, you will support the Supervisor and Manager in running daily operations, ensuring the smooth and timely movement of freight while delivering excellent customer service.

You will also play a key role in guiding the team, driving efficiency, and maintaining strong relationships with customers.

Operations

• Ensure smooth and timely processing of ocean export shipments
• Prepare and verify export documentation
• Manage accurate data entry, billing, and job costing
• Coordinate shipments with customers and meet service expectations
• Monitor shipments to ensure customer satisfaction
• Follow customer SOPs and company procedures
• Identify opportunities to improve processes and efficiency

Team & Performance

• Support workload distribution within the team
• Monitor workboards and ensure KPIs are met
• Guide and mentor team members
• Promote a positive and collaborative team environment
• Drive adoption of tools and process improvements

Customer & Business Support

• Build and maintain strong customer relationships
• Support pricing requests in line with customer needs and market conditions
• Contribute to customer retention and CRM updates
• Monitor invoicing and ensure accuracy
• Communicate proactively with stakeholders

Qualifications

• Minimum 5 years of experience in Ocean Export or freight forwarding
• Good understanding of export operations and documentation
• Knowledge of Expeditors systems, products, and processes
• Strong customer service mindset
• Good communication skills in English (written and verbal)
• Proficiency in Microsoft Office (Excel, Word)
• Strong organization and time management skills
• Problem-solving mindset with attention to detail
• Ability to work independently and within a team
• Positive attitude and willingness to learn
• Ability to support and guide team members
• Preferred: Hazardous Materials certification

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program