Job Description

Job Summary

Job Description: Infrastructure Consultant – Level 3.1rnRole SummaryrnThe Level 3 Infrastructure Consultant will be responsible for designing, supporting, migrating, and optimizing enterprise infrastructure environments. The role requires strong hands on expertise in VMware, Microsoft Azure, Nutanix, and Dell hardware, along with the ability to lead complex troubleshooting, upgrades, and transformation initiatives in production environments.rn________________________________________rnKey Responsibilitiesrn• Act as L3 escalation point for VMware, Azure, Nutanix, and hardware related issuesrn• Design, deploy, and manage VMware vSphere environments (ESXi, vCenter, HA, DRS, vSAN)rn• Plan and execute VM migrations, cluster upgrades, and infrastructure refresh activitiesrn• Manage and support Nutanix HCI clusters (AOS, Prism, lifecycle management)rn• Provide Azure infrastructure support, including: rno Azure VMs, VNets, NSGsrno Hybrid connectivity (VPN / ExpressRoute – basic understanding)rn• Perform Windows Server upgrades (2016/2019 to 2022) with post upgrade validationrn• Lead capacity planning, performance tuning, and health checksrn• Own root cause analysis (RCA) and permanent corrective actionsrn• Coordinate with vendors (Dell, Microsoft, Nutanix) for support cases and firmware guidancern• Review and implement firmware, BIOS, and driver upgrades on Dell serversrn• Ensure adherence to change management, CAB, and documentation standardsrn________________________________________rnrnTechnical Skills RequiredrnVirtualization & HCIrn• VMware vSphere (ESXi, vCenter, HA, DRS, vMotion, Storage vMotion)rn• Nutanix AOS, Prism, cluster upgrades and troubleshootingrnCloud (Azure)rn• Azure IaaS (VMs, storage, networking)rn• Hybrid Azure and on prem connectivity conceptsrn• Azure monitoring and cost awarenessrnOperating Systemsrn• Windows Server 2016 / 2019 / 2022rn• OS upgrade planning, troubleshooting, and post upgrade health checksrnHardwarern• Dell PowerEdge servers (R650 / R660 / R750 / R660xs, etc.)rn• iDRAC managementrn• Firmware, BIOS, NIC, RAID troubleshootingrnMonitoring & Toolsrn• VMware native toolsrn• Infrastructure monitoring tools (e.g., SolarWinds or equivalent)rn• Log analysis and performance diagnosticsrn________________________________________rnExperience & Qualificationsrn• 8–12 years of overall infrastructure experiencern• 5+ years in enterprise VMware environmentsrn• Hands on experience with Nutanix and Azure in productionrn• Strong troubleshooting and analytical skillsrn• Experience working in global enterprise environmentsrn• Relevant certifications (preferred): rno VCP DCVrno Microsoft Azure Administratorrno Nutanix NCP (optional)rn________________________________________rnSoft Skillsrn• Excellent communication and stakeholder managementrn• Ability to work independently on complex issuesrn• Strong documentation and reporting skillsrn• Customer focused and solution oriented mindsetrnrn

Key Responsibilities

1. To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such as maintainenace of a comprehensive Knowledge base , act as a mentor to junior analysts,and deliver training programs for freshers, equipping them with essential skills to become productive .
4. To contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions, fostering customer trust and satisfaction.
5. To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.

Skill Requirements

Primary skills - Vmware, , secondary - Hyper-V and Dell-VXrail

Other Requirements

Primary skills - Vmware, , secondary - Hyper-V and Dell-VXrail